Intel Software: Quartus Prime

Type: Answers

Area: Tools


Last Modified: March 20, 2018
Version Found: v17.1 Update 1
Bug ID: FB: 544231;

Why does my Platform Designer window just flash and disappear?

Description

Due to a problem in the Intel® Quartus® Prime Edition software version 17.1 update2 and earlier, you may see that the Platform Designer window just flash and disappear when you click on it. You will also see a <error>.log files will display the fatal error below:

    # A fatal error has been detected by the Java Runtime Environment:

    #  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000064886adf, pid=8624, tid=2252

    # JRE version: Java(TM) SE Runtime Environment (8.0_05-b13) (build 1.8.0_05-b13)

    # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.5-b02 mixed mode windows-amd64 compressed oops)

    # Problematic frame:

    # C  [msvcr100.dll+0x36adf]

This is due to a god-mode shortcut being used on your machine that is conflicting with the Java Runtime Environment.

Workaround/Fix

To work around the problem, remove the god-mode shortcut folder from your machine.