Frequently Asked Questions

The IBM Cloud is built on a vision of open cloud infrastructure that enables businesses to execute and manage their cloud no matter where that cloud resides. This vision gives businesses more flexibility of choice in using open source software, such as Red Hat OpenShift, with COTS hardware in a cost-effective cloud stack that delivers key performance optimizations in Intel® architecture.

Additionally, IBM provides decades of technological acumen in design, engineering, and the ability to address industry-specific workloads in highly regulated markets. Businesses can also benefit from regional data centers situated all over the globe to ensure their data and workloads are stored and executed in a preferred physical location.

The IBM Cloud offers tailored services based on specific industry requirements and stringent compliance environments, including but not limited to IBM Cloud for Financial Services, IBM Cloud for EducationIBM Cloud for the public sector, and IBM Cloud for healthcare and life sciences. In each of these scenarios, the IBM Cloud enabled by Intel® technology can help organizations provide evidence for specific certification or compliance requirements, with overlapping layers of oversight and cybersecurity as needed.

IBM customers get access to tiered levels of technical support that cater to both guided and self-directed approaches, with numerous tools available to facilitate easy cloud management. These services can also integrate life cycles planning to accommodate future refreshes and upgrades and personalized support from assigned customer success managers.