Datto Inc. announced a collaboration with Intel for Datto RMM, its remote monitoring and management (RMM) platform. Datto and Intel customers will have direct capability from Datto RMM to remotely and more securely control devices “out-of-band,” meaning the hardware is either powered off or the operating system is unresponsive. This introduces a level of access to support endpoints that managed service providers (MSPs) would otherwise struggle to achieve using traditional remote control tools.
The combination of Datto RMM and Intel® Endpoint Management Assistant (Intel® EMA), as part of the Intel vPro® platform, provides MSPs with remote, more secure and uninterrupted hardware-level access to end-point devices, even when the operating system is not functioning properly. With a unique, device-specific URL generated through Datto RMM, MSPs can remotely power, more securely manage and control the device, enabling comprehensive remote support and software and patch updates.
Read the full news release on the Datto website.