Remote monitoring and management (RMM) is also known as remote IT management. These technologies are designed to help IT administrators and managed service providers (MSPs) remotely monitor PCs and other devices. Remote monitoring includes proactive maintenance to improve overall IT reliability and productivity. With employees spending 50 to 60 percent of their time away from their desks2, having a remote management strategy is key for organizations of all sizes.
What Is RMM Technology Used For?
RMM is used to aid with enterprise mobility, enabling a wide range of remote IT functions. These include:
- PC setup and configuration
- Remote access
- Remote recovery and backup
- Patch management
- Managed antivirus protection
- Data-breach risk intelligence
Benefits of RMM
Remote management provides a host of benefits to make an IT administrator’s job easier. An effective RMM strategy will enable client devices to be brought into service, maintained, and properly secured, all without ever being physically proximal to IT staff—the definition of enterprise mobility.
Immediate access to devices increases uptime and client satisfaction. IT administrators can also take care of routine maintenance tasks during users’ downtime, keeping interruptions to a minimum. Not needing to spend time in the field with endpoint devices increases IT efficiency and eliminates most travel time. MSPs can benefit from greater efficiency as well with the ability to operate from a central location.
Remote monitoring helps enhance IT security by providing automated checks on devices on a routine schedule. This eliminates the need for users to manage their own security updates.
With the proliferation of PC-based devices that don’t involve a user—for example, digital signage, kiosks, and vending machines—RMM is a valuable way to ensure devices stay up and running. IT administrators can make updates or repairs without having to deploy a service technician.
Hardware-based RMM capabilities, like those available on the Intel vPro® platform, go beyond the limitations of software.
Combining RMM Hardware and Software Solutions
You can find RMM software products from a variety of providers. Many include an integrated interface for managing assets across networks. Creating a robust RMM strategy should include evaluating which software can best meet your organization’s needs. Enterprise organizations will be able to take advantage of best-of-breed software, while other businesses may prefer to use a managed service provider (MSP) to recommend an RMM solution based on their needs.
One challenge with software-only RMM strategies is that software can be managed only when the device is powered on. When the operating system (OS) cannot respond, the types of problems that can be fixed remotely are significantly reduced.
Hardware-based RMM capabilities, like those available as part of the Intel vPro® platform, can resolve those challenges. RMM hardware takes remote management capabilities beyond the limitations of software.
In particular, out-of-band management allows IT administrators to access a device regardless of its power state. Take, for example, a digital sign mounted in a difficult-to-reach place—like a flight status display in an airport. An IT administrator can remotely power on the digital sign, boot the OS, and repair any issues.
Intel vPro® Platform
The Intel vPro® platform is a business-class platform for PCs and PC-based devices. It includes integrated, hardware-based features and technologies for performance, manageability, security, and stability. The platform is optimized for managed IT environments, but it can deliver value to businesses of any size.
As one of its key components, the Intel vPro® platform offers powerful capabilities for remote monitoring and remote management. These features help reduce device management costs and minimize user distractions, IT support calls, and work interruptions.
Intel® Active Management Technology (Intel® AMT)
Available exclusively on the Intel vPro® platform, Intel® Active Management Technology (Intel® AMT) allows IT administrators to remotely manage and repair PCs even when the device is powered off or the OS is unresponsive. It uses an out-of-band connection that operates independently of the OS and provides persistent connectivity. Administrators can repair corrupted drivers, application software, or the OS for a nonresponsive system.
With remote keyboard, video, and mouse (KVM) over IP control, IT administrators can navigate the PC as if they were sitting in front of it. This is especially useful for devices where no user is present.
Cloud-Based Software Console
Intel® Endpoint Management Assistant (Intel® EMA) gives IT administrators secure, cloud-based device management via Intel® Active Management Technology (Intel® AMT). With Intel® EMA, devices can be securely managed via the cloud even when outside the corporate firewall.
With new PCs powered by the Intel vPro® platform, you can save on deskside support, cut PC maintenance, improve user experiences, and reduce downtime with remote manageability of devices, whether on-premises or in the cloud. To get started, look for devices built on the Intel vPro® platform or ask your MSP for device options.