Solid-State Drives and Caching
Intel® High Performance Solid-State Drives
Troubleshooting: SSD recognition issues

This document provides some basic troubleshooting tips if your computer does not recognize Intel® Solid-State Drive (Intel® SSD).

Note If the solution to your issue involves running a low-level format, make sure you back up your data first. All data stored in the SSD is erased after running the low-level format.

System does not recognize Intel® SSD

  • Make sure both the SATA data cable and SATA port are clean and dirt free.
  • Check SATA data cable has no damage and is properly connected.
  • Check SATA power cable has no damage and is properly connected.
  • Change the SATA port where SSD is connected.
  • Check that BIOS setting is properly set, especially the SATA mode setting.
  • If you have another system available, check the SSD in that system to see if you are getting the same results.

An error occurred during Operating System installation

  • Make sure that the OS installation media is not scratched or dirty.
  • Run a low-level format via Secure Erase, included with Intel® SSD Toolbox, or use the Drive Cleanser, included with Intel® Data Migration Software. Try the installation again.

Unable to complete data migration using Intel® Data Migration Software

  • Intel Data Migration Software can display the following message if you use a third-party USB-to-SATA cable to connect the SSD to your system. In this case, replace the adapter.
  • If an error occurs during the data migration, run a low-level format via Secure Erase included with Intel SSD Toolbox. You can also use the Drive Cleanser, included with Intel Data Migration Software. Try the data migration again.

BIOS or operating system indicates incorrect drive capacity.

  • The capacity on the SSD label is calculated in decimal notation. Most operating systems calculate a drive capacity in binary notation. In decimal notation, 1 GB equals 1,000,000,000 bytes, but in binary notation it equals 1,073,741,824 bytes. It is normal for the operating system to indicate less drive capacity than what is on the SSD label.
  • If the drive capacity is not the issue, run a low-level format. Use Secure Erase included with Intel SSD Toolbox or the Drive Cleanser included with Intel Data Migration Software. Try again.

Related Topics:
When to run a low-level format on an Intel® Solid-State Drive?
Serial ATA Advanced Host Controller Interface (AHCI): Specification, Rev. 1.3

This applies to:

Intel® Data Migration Software
Intel® SSD 310 Series
Intel® SSD 311 Series
Intel® SSD 313 Series
Intel® SSD 320 Series
Intel® SSD 330 Series
Intel® SSD 335 Series
Intel® SSD 510 Series
Intel® SSD 520 Series
Intel® SSD 525 Series
Intel® SSD 530 Series
Intel® SSD 710 Series
Intel® SSD 910 Series
Intel® SSD DC S3500 Series
Intel® SSD DC S3700 Series
Intel® SSD Toolbox
Intel® SSD X18-M Series
Intel® SSD X25-E Series
Intel® SSD X25-M Series
Intel® SSD X25-V Series

Solution ID: CS-033939
Last Modified: 09-Jan-2014
Date Created: 18-Dec-2012
Back to Top