Solid-State Drives and Caching
Intel® High Performance Solid-State Drives
Troubleshooting: SSD recognition issues

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This document provides some basic troubleshooting tips if your computer does not recognize an Intel® Solid-State Drive (Intel® SSD).

Note If the solution to your issue involves running a low-level format, make sure you back up your data first. All data stored in the SSD is erased after running the low-level format.

Click (+) or the section descriptions to expand the content:

System does not recognize Intel® SSD.

An error occurred during operating system installation.

Unable to complete data migration using Intel® Data Migration Software.

BIOS or operating system indicates incorrect drive capacity.

Related topics
When to run a low-level format on an Intel® Solid-State Drive?
Serial ATA Advanced Host Controller Interface (AHCI): Specification, Rev. 1.3

This applies to:

Intel® Data Migration Software
Intel® SSD 310 Series
Intel® SSD 311 Series
Intel® SSD 313 Series
Intel® SSD 320 Series
Intel® SSD 330 Series
Intel® SSD 335 Series
Intel® SSD 510 Series
Intel® SSD 520 Series
Intel® SSD 525 Series
Intel® SSD 530 Series
Intel® SSD 710 Series
Intel® SSD 910 Series
Intel® SSD DC P3600 Series
Intel® SSD DC P3700 Series
Intel® SSD DC S3500 Series
Intel® SSD DC S3700 Series
Intel® SSD Pro 2500 Series
Intel® SSD Toolbox
Intel® SSD X18-M Series
Intel® SSD X25-E Series
Intel® SSD X25-M Series
Intel® SSD X25-V Series

Solution ID: CS-033939
Last Modified: 01-Aug-2014
Date Created: 18-Dec-2012
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