Intel® High Performance Solid-State Drives
Unable to Run Secure Erase on Intel® SSD Toolbox


Knowledgebase Article

The Intel® SSD Toolbox User Guide states that after plugging the SSD data cable in, and clicking Refresh, that Secure Erase can be started.

However, even if the system BIOS is set to AHCI, the following error can occur: ATA Security is enabled. Secure Erase cannot run until security is disabled.

To resolve the issue, make sure that you have Intel® Rapid Storage Technology (Intel® RST) installed in the system:

  1. Install Intel® Rapid Storage Technology (Intel® RST).
  2. In Windows 7*, click Start, click Run, type services.msc and click Enter.
  3. Change Intel® Rapid Storage Technology settings from Automatic (delay) to Automatic.
  4. Reboot the system.
  5. Run Secure Erase on the Intel SSD Toolbox. The refresh rate should be faster when plugging in the SSD.

Operating System:

Windows XP Professional x64 Edition*, Windows XP(Longhorn Beta 1)*, Windows Vista(Beta 1)*, Windows Vista 64*, Windows Vista Starter, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Ultimate, 32-bit version*, Windows Vista(RC2)*, Windows Vista Home Basic, 64-bit version*, Windows Vista Home Premium, 64-bit version*, Windows Vista Business, 64-bit version*, Windows Vista Enterprise, 64-bit version*, Windows Vista Ultimate, 64-bit version*, Windows Vista *, Windows Vista 32*, Windows XP Starter Edition*, Windows 7 *, Windows 7 (32-bit)*, Windows 7 (64-bit)*, Windows 7 Enterprise, 32-bit version*, Windows 7 Enterprise, 64-bit version*, Windows 7 Home Basic, 32-bit version*, Windows 7 Home Basic, 64-bit version*, Windows 7 Home Premium, 32-bit version*, Windows 7 Home Premium, 64-bit version*, Windows 7 Professional, 32-bit version*, Windows 7 Professional, 64-bit version*, Windows 7 Starter Edition*, Windows 7 Ultimate, 32-bit version*, Windows 7 Ultimate, 64-bit version*, Windows 7(RC1, 32-bit)*, Windows 7(RC1, 64-bit)*, Windows XP *, Windows 8*, Windows 8, 32-bit*, Windows 8, 64-bit*, Windows XP 64-Bit Edition*, Windows XP Professional*, Windows XP Home Edition*, Windows XP Tablet PC Edition*, Windows XP Media Center Edition*, Windows XP 64-Bit Edition Version 2003*

This applies to:

Intel® SSD 310 Series
Intel® SSD 320 Series
Intel® SSD 330 Series
Intel® SSD 335 Series
Intel® SSD 510 Series
Intel® SSD 530 Series
Intel® SSD 535 Series
Intel® SSD DC S3500 Series
Intel® SSD DC S3610 Series
Intel® SSD DC S3710 Series
Intel® SSD Toolbox
Intel® SSD X18-M Series
Intel® SSD X25-E Series
Intel® SSD X25-M Series
Intel® SSD X25-V Series

Solution ID: CS-031890
Last Modified: 29-Mar-2015
Date Created: 11-Oct-2010
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