Laptop/Notebook BIOS Does Not Identify or Recognize the Processor

Troubleshooting BIOS issues:

The BIOS must identify the processor correctly for proper system operation. If the BIOS does not correctly identify the processor, check with the system or motherboard manufacturer to make sure the processor is supported. Also check for newly revised BIOS updates and installation instructions.


Intel customer support

If you have an issue specific to Intel software or hardware that your notebook manufacturer or service provider cannot address, contact Intel technical support via the web, email, and telephone. The System Information Utility discovers components inside your PC and provides relevant Intel support links.

Note Registered Intel® Channel Program members can check the Intel Reseller site for more product support information.

This applies to:

Intel® Core™ Duo Processor
Intel® Core™ i3 Mobile Processor
Intel® Core™ i5 Mobile Processor
Intel® Core™ i7 Mobile Processor
Intel® Core™ i7 Mobile Processor Extreme Edition
Intel® Core™ Solo Processor
Intel® Core™2 Duo Mobile Processor
Intel® Core™2 Extreme Mobile Processor
Intel® Core™2 Quad Mobile Processor
Intel® Core™2 Solo Processor
Intel® Pentium® M Processor
Intel® Pentium® Processor for Mobile
Mobile Intel® Celeron® Processors
Mobile Intel® Pentium® 4 Processors - M

Solution ID: CS-030197
Last Modified: 19-Oct-2015
Date Created: 16-Feb-2009
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