Before you contact Intel for warranty support, follow the steps below to prepare for the warranty request process.
- Verify if the processor or another system component is failing
- Determine your source for warranty support
- Gather the required product information
Verify if the processor or another system component is failing
- Follow these troubleshooting steps to help determine if the processor or another system component is failing.
- If troubleshooting identifies a defective processor, make sure your processor is still under warranty.
Determine your source for warranty support
- Intel retail processors: Sold in clearly marked, individual boxes. Typically carry a three-year warranty directly from Intel.
- Intel wholesale (tray or OEM) processors: Not sold in retail boxes. Resellers and system manufacturers, such as HP*, Dell*, and Gateway*, typically pre-install these processors into systems.
Intel does not provide direct warranty support for wholesale processors.
If your processor was sold through a wholesale channel, you must contact your system manufacturer or reseller for warranty support.
If you are not sure whether to contact Intel or your reseller, Intel can help you verify the proper source for warranty support based on your processor and fan/heatsink markings (see below).
See Warranty Information for answers to common warranty questions on Intel warranty policies.
Gather the required product information
If your processor qualifies for Intel warranty support, be prepared to provide the following information:
- The model of the motherboard the defective processor was installed in.
- The model number of any alternative parts used to confirm the defective processor (such as a second motherboard or another processor).
- The markings from the top of the defective processor and the processor fan/heatsink. See below for processor and fan marking information.
||Intel may require proof-of-purchase before processing a warranty request.|
Intel Customer Support contact information.
Write down the information from lines 1 - 6 (see figure 1 or 2 below). The location of certain markings (such as Processor number) varies based on the type of processor.
||You must take these markings from the physical processor. The markings on the box label are not sufficient.|
Figure 1: Processor markings for most processors
Figure 2: Processor markings for older processors
Write down the part number and manufacturer found on the top of the fan. The part number is generally the first number found and starts with a 'D' or 'C'. The name of the manufacturer is near the bottom of the label (such as Nidec, Fujikura, Sanyo-Denki, and Delta).
This applies to: