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Desktop Boards
Integration guide: troubleshooting

Contents

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Desktop Board will not Power Up 
Refer to these resources if your system will not power up:

Online No Boot Wizard
Troubleshooting System Boot Issues

Beep Code and No Video during Boot
A sequence of short beeps after turning the power on may indicate that there was a problem during memory device detection. Check to ensure system memory is properly installed, and ensure the DIMMs you are using meet the specifications. Select from the links below to view the list of memory modules tested with your desktop board.

Chipset Desktop Board
5400XS D5400XS
X58 DX58SO
P55 DP55KG; DP55SB; DP55WG; DP55WB
X48 DX48BT2
Q45, P45, G45 DQ45CB; DQ45EK; DP45SG; DG45ID; DG45FC
Q43, P43, G43, B43  DQ43AP; DP43TF; DG43NB; DB43LD; DG43GT
G41 DG41TY; DG41RQ; DG41MJ; DG41KR
X38 DX38BT
P35, G35, Q35 DP35DP; DG35EC; DQ35JO, DQ35MP
G33 DG33BU; DG33FB; DG33TL
G31 DG31PR; DG31GL
975 D975XBX; D975XBX2
965 DG965MQ; DG965MS; DG965OT; DG965PZ; DG965RY; DG965SS; DG965WH; DP965LT; DQ965CO; DQ965GF; DQ965WC
963 DQ963FX
955 D955XBK; D955XCS
946 D946GZIS; D946GZTS; D946GZAB
945 D945GBO; D945GCCR; D945GCL; D945GCLF; D945GCLF2; D945GCPE; D945GCNL; D945GCZ; D945GNT; D945GPM; D945GRW; D945GSEJT; D945GTP; D945PAW; D945PLNM; D945PLRN; D945PSN; D945PVS; D945PWM
925 D925XBC; D925XCV; D925XEBC2; D925XECV2; D925XHY
915 D915GAG; D915GAV; D915GEV; D915GLVG; D915GMH; D915GUX; D915GVWB; D915PBL; D915PCM; D915PCY; D915PDT; D915PGN; D915PLWD; D915PSY
910 D910GLDW
3rd Party D101GGC; D102GGC2; D201GLY; D201GLY2


Processor Heat Sink Fan will not Turn

Connect the processor's 4-pin fan heatsink cable to the processor fan connector labeled CPU FAN.

Ensure that the 2x2 or 2x4 power supply cable (depending on desktop board model) is plugged into the 12V processor core voltage connector located near the processor socket on the desktop board.


Floppy Drive or CD-ROM not Detected during Boot

If you make any hardware changes related to drives, such as adding/removing hard drives, floppy drives or CD-ROMs, the specified boot order may change.

Additionally, after you upgrade to a new BIOS or if you set the BIOS to factory defaults, your floppy drive or CD-ROM may not be detected in the desired boot order.

To re-specify the boot order in BIOS:

  1. Enter the BIOS Setup program by pressing the <F2> key after the Power-On-Self-Test (POST) memory test begins.
  2. Select the Boot menu and then the Boot Device Priority menu.
  3. Select 1st Boot Device, 2nd Boot Device, etc.
  4. Save and exit [F10].


BIOS Recovery

If you are sure that you have integrated the PC components correctly but the system is not booting properly, letting you enter BIOS Setup, or reflash the BIOS, then you may need to perform a BIOS recovery. The recovery process requires the chassis to be opened to move the onboard BIOS Configuration Jumper.

For complete instructions, refer to Instructions for BIOS Recovery Update.


Desktop Board Resources not Recognized by Microsoft Windows*

Intel chipsets have several components that are newer and not necessarily enabled in the retail or OEM versions of Microsoft Windows Vista*, Microsoft Windows* XP or Microsoft Windows* 2000. You may need to install the INF chipset update utility and additional drivers in order for all the board features to work properly. See the System Setup by Operating System - Microsoft Windows Vista*, Microsoft Windows* XP or Microsoft Windows* 2000 for assistance.


Enabling Dual Channel Memory
Intel® Desktop Boards based on the Intel® 945 chipset and later support dual channel memory. Dual channel memory configurations will provide increased performance over single channel configurations.Refer to Single / Dual Channel Memory for complete information on configuring dual channel memory mode.


Top Technical Issues

For additional troubleshooting information, please view the Desktop Board Support site.

This applies to:
Intel® Desktop Board D101GGC
Intel® Desktop Board D102GGC2
Intel® Desktop Board D910GLDW
Intel® Desktop Board D915GAG
Intel® Desktop Board D915GAV
Intel® Desktop Board D915GEV
Intel® Desktop Board D915GLVG
Intel® Desktop Board D915GMH
Intel® Desktop Board D915GUX
Intel® Desktop Board D915GVWB
Intel® Desktop Board D915PBL
Intel® Desktop Board D915PCM
Intel® Desktop Board D915PCY
Intel® Desktop Board D915PDT
Intel® Desktop Board D915PGN
Intel® Desktop Board D915PLWD
Intel® Desktop Board D915PSY
Intel® Desktop Board D925XEBC2
Intel® Desktop Board D925XECV2
Intel® Desktop Board D925XHY
Intel® Desktop Board D945GBO
Intel® Desktop Board D945GCLF
Intel® Desktop Board D945GCZ
Intel® Desktop Board D945GNT
Intel® Desktop Board D945GPM
Intel® Desktop Board D945GTP
Intel® Desktop Board D945PAW
Intel® Desktop Board D945PLNM
Intel® Desktop Board D945PSN
Intel® Desktop Board D945PVS
Intel® Desktop Board D945PWM
Intel® Desktop Board D946GZAB
Intel® Desktop Board D946GZIS
Intel® Desktop Board D946GZTS
Intel® Desktop Board D955XBK
Intel® Desktop Board D955XCS
Intel® Desktop Board D975XBX
Intel® Desktop Board DB43LD
Intel® Desktop Board DG33BU
Intel® Desktop Board DG33FB
Intel® Desktop Board DG33TL
Intel® Desktop Board DG41KR
Intel® Desktop Board DG43NB
Intel® Desktop Board DG45FC
Intel® Desktop Board DG45ID
Intel® Desktop Board DG965MQ
Intel® Desktop Board DG965MS
Intel® Desktop Board DG965OT
Intel® Desktop Board DG965PZ
Intel® Desktop Board DG965RY
Intel® Desktop Board DG965SS
Intel® Desktop Board DG965WH
Intel® Desktop Board DP43TF
Intel® Desktop Board DP55KG
Intel® Desktop Board DP55SB
Intel® Desktop Board DP55WB
Intel® Desktop Board DP965LT
Intel® Desktop Board DQ35JO
Intel® Desktop Board DQ43AP
Intel® Desktop Board DQ45CB
Intel® Desktop Board DQ45EK
Intel® Desktop Board DQ963FX
Intel® Desktop Board DQ965CO
Intel® Desktop Board DQ965GF
Intel® Desktop Board DQ965WC
Intel® Desktop Board DX38BT

Solution ID: CS-020840
Date Created: 01-May-2005
Last Modified: 16-Nov-2009
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