Desktop Boards
Desktop Boards
Integration guide: Troubleshooting

Contents:


Desktop board will not power up
Refer to these resources if your system will not power up:

Online No Boot Wizard
Troubleshooting System Boot Issues

back to top back to top

Beep code and no video during boot
A sequence of short beeps after turning the power on may indicate that there was a problem during memory device detection. Check to ensure system memory is properly installed, and ensure the DIMMs you are using meet the specifications. Select from the links below to view system memory information for your desktop board.

Chipset Desktop board
H87, Q87, Z87 DH87MC, DH87RL, DQ87PG, DZ87KLT-75K
B85 DB85FL
X79 DX79SI, DX79SR, DX79TO
H77, Q77, Z77 DH77EB, DH77DF, DH77KC, DQ77MK, DQ77KB, DQ77CPDZ77BH-55K, DZ77GA-70KDZ77RE-75K, DZ77SL-50K
B75, Z75 DB75EN, DZ75ML-45K
Z68 DZ68ZV, DZ68DB, DZ68BC
Q67, P67, H67 DQ67SW, DQ67OW, DQ67EP, DP67DE, DP67BG, DP67BA, DH67VR, DH67GD, DH67CL, DH67CF, DH67BL
B65 DB65AL
H61 DH61ZE, DH61WW, DH61SA, DH61KVCH, DH61SKCHDH61DL, DH61CR, DH61BE, DH61AG, DH61AGL, DH61BF, DH61HO
X58 DX58SO2, DX58SO, DX58OG
H57, Q57 DH57JG, DH57DD, DQ57TM,DQ57TML
H55, P55 DH55HC, DH55PJ, DH55TC, DP55KG, DP55SB, DP55WG, DP55WB
NM10 D510MO, D410PT, D425KT, D525MW, DN2800MT, D2700MUD, D2700DC, D2550MUD2, D2550DC2D2500HN, D2500CC
X48 DX48BT2
Q45, P45, G45 DQ45CB, DQ45EK, DP45SG, DG45ID, DG45FC
Q43, P43, G43, B43 DQ43AP, DP43TF, DP43BF, DP43BFL, DG43NB, DB43LD, DG43GT, DG43RK
G41 DG41TY, DG41RQ, DG41MJ, DG41KR, DG41CN, DG41BI, DG41TX, DG41WV, DG41AN
X38 DX38BT
P35, G35, Q35 DP35DP, DG35EC, DQ35JO, DQ35MP
G33 DG33BU, DG33FB, DG33TL
G31 DG31PR, DG31GL
5400XS D5400XS
975 D975XBX, D975XBX2
965 DG965MQ, DG965MS, DG965OT, DG965PZ, DG965RY, DG965SS, DG965WH, DP965LT, DQ965CO, DQ965GF, DQ965WC
963 DQ963FX
955 D955XBK, D955XCS
946 D946GZIS, D946GZTS, D946GZAB
945 D945GBO, D945GCCR, D945GCL, D945GCLF, D945GCLF2, D945GCPE, D945GCNL, D945GCZ, D945GNT, D945GPM, D945GRW, D945GSEJT, D945GTP, D945PAW, D945PLNM, D945PLRN, D945PSN, D945PVS, D945PWM
925 D925XBC, D925XCV, D925XEBC2, D925XECV2, D925XHY
915 D915GAG, D915GAV, D915GEV, D915GLVG, D915GMH, D915GUX, D915GVWB, D915PBL, D915PCM, D915PCY, D915PDT, D915PGN, D915PLWD, D915PSY
910 D910GLDW
3rd Party D101GGC, D102GGC2, D201GLY, D201GLY2

back to top back to top

Processor heat sink fan will not turn
Connect the processor's 4-pin fan heatsink cable to the processor fan connector labeled CPU FAN.

Ensure that the 2x2 or 2x4 power supply cable (depending on desktop board model) is plugged into the 12V processor core voltage connector located near the processor socket on the desktop board.

back to top back to top

Floppy drive or CD-ROM not detected during boot
If you make any hardware changes related to drives, such as adding/removing hard drives, floppy drives or CD-ROMs, the specified boot order may change.

Additionally, after you upgrade to a new BIOS or if you set the BIOS to factory defaults, your floppy drive or CD-ROM may not be detected in the desired boot order.

The boot order in the BIOS:

  1. Enter the BIOS Setup program by pressing the <F2> key after the power on self test (POST) memory test begins.
  2. Select the boot menu and then the boot device priority menu.
  3. Select first boot device, second boot device, etc.
  4. Save and exit [F10].

back to top back to top

BIOS recovery
If you are sure that you have integrated the PC components correctly but the system is not booting properly, letting you enter the BIOS Setup, or reflash the BIOS, then you may need to perform a BIOS recovery. The recovery process requires the chassis to be opened to move the onboard BIOS Configuration Jumper.

For complete instructions, refer to Instructions for BIOS Recovery Update.

back to top back to top

Desktop board resources not recognized by Microsoft Windows*
Intel® Chipsets have several components that are newer and not necessarily enabled in the retail or OEM versions of Microsoft Windows Vista*, Microsoft Windows XP* or Microsoft Windows 2000*. You may need to install the INF chipset update utility and additional drivers in order for all the board features to work properly. See the System Setup by Operating System - Microsoft Windows 7*, Microsoft Windows Vista*, Microsoft Windows XP* or Microsoft Windows 2000* for assistance.

back to top back to top

Enabling dual channel memory
Intel® Desktop Boards based on the Intel® 945 Express Chipset Family and later support dual channel memory. Dual channel memory configurations will provide increased performance over single channel configurations. Refer to Single / Dual Channel Memory for complete information on configuring dual channel memory mode.

Top technical issues

back to top back to top

For additional troubleshooting information, please view the desktop board support site.

This applies to:

Intel® Desktop Board D2500CC
Intel® Desktop Board D2500HN
Intel® Desktop Board D2550DC2
Intel® Desktop Board D2700DC
Intel® Desktop Board D2700MUD
Intel® Desktop Board D410PT
Intel® Desktop Board D425KT
Intel® Desktop Board D510MO
Intel® Desktop Board D525MW
Intel® Desktop Board D5400XS
Intel® Desktop Board D945GSEJT
Intel® Desktop Board DB65AL
Intel® Desktop Board DB75EN
Intel® Desktop Board DB85FL
Intel® Desktop Board DH55HC
Intel® Desktop Board DH55PJ
Intel® Desktop Board DH55TC
Intel® Desktop Board DH57DD
Intel® Desktop Board DH57JG
Intel® Desktop Board DH61AG
Intel® Desktop Board DH61BE
Intel® Desktop Board DH61CR
Intel® Desktop Board DH61DL
Intel® Desktop Board DH61HO
Intel® Desktop Board DH61KVCH
Intel® Desktop Board DH61SA
Intel® Desktop Board DH61SKCH
Intel® Desktop Board DH61WW
Intel® Desktop Board DH61ZE
Intel® Desktop Board DH67BL
Intel® Desktop Board DH67CF
Intel® Desktop Board DH67CL
Intel® Desktop Board DH67GD
Intel® Desktop Board DH67VR
Intel® Desktop Board DH77DF
Intel® Desktop Board DH77EB
Intel® Desktop Board DH77KC
Intel® Desktop Board DH87MC
Intel® Desktop Board DH87RL
Intel® Desktop Board DN2800MT
Intel® Desktop Board DP55KG
Intel® Desktop Board DP55SB
Intel® Desktop Board DP55WB
Intel® Desktop Board DP55WG
Intel® Desktop Board DP67BA
Intel® Desktop Board DP67BG
Intel® Desktop Board DP67DE
Intel® Desktop Board DQ57TM
Intel® Desktop Board DQ57TML
Intel® Desktop Board DQ67EP
Intel® Desktop Board DQ67OW
Intel® Desktop Board DQ67SW
Intel® Desktop Board DQ77CP
Intel® Desktop Board DQ77KB
Intel® Desktop Board DQ87PG
Intel® Desktop Board DX58OG
Intel® Desktop Board DX58SO
Intel® Desktop Board DX58SO2
Intel® Desktop Board DX79SI
Intel® Desktop Board DX79SR
Intel® Desktop Board DX79TO
Intel® Desktop Board DZ68BC
Intel® Desktop Board DZ68DB
Intel® Desktop Board DZ68ZV
Intel® Desktop Board DZ75ML-45K
Intel® Desktop Board DZ77BH-55K
Intel® Desktop Board DZ77GA-70K
Intel® Desktop Board DZ77RE-75K
Intel® Desktop Board DZ77SL-50K
Intel® Desktop Board DZ87KLT-75K

Solution ID: CS-020840
Last Modified: 21-Aug-2014
Date Created: 01-May-2005
Back to Top