Desktop Boards
Desktop Boards
Troubleshooting Intel® Active Management Technology issues

Choose the topic below that most closely relates to your problem.



Intel AMT Versions

Version Shipped with: Release date
9.0 Intel® Desktop Board DQ87PG June 2013
8.0 Intel® Desktop Boards DQ77MK, DQ77KB, DQ77CP June 2012
7.0 Intel® Desktop Board DQ67SW, DQ67OW, DQ67EP February 2011
6.0 Intel® Desktop Board DQ57TM, DQ57TML January 2010
5.0 Intel® Desktop Boards DQ45EK, DQ45CB September 2008
3.0 Intel® Desktop Boards DQ35JO, DQ35MP August 2007
2.1 Intel® Desktop Boards DQ965WC, DQ965GF, DQ965CO November 2006
2.0 Intel® Desktop Boards DQ965WC, DQ965GF, DQ965CO September 2006
1.0 Intel® Desktop Boards D945GCZ, D945GTP October 2005

Error: WHQL test fails at Intel Active Management SOL – (COM3)
Intel Desktop Boards that support Intel AMT may fail certain WHQL tests with an error at ‘Intel Active Management SOL – (COM3).

To successfully pass the WHQL tests, make sure you have a serial loopback cable connected to COM1 (some 965 boards have a COM1 pinout – you need to attach a dongle). When prompted that you don’t have COM3 loopback attached, select Ignore.

Disabling the Intel AMT dialog box
By default, when Windows starts on an Intel AMT-enabled system, the following dialog box is displayed.

To disable this dialog box:

  1. Click Start > Run
  2. Type msconfig and press enter
  3. Go to the Startup tab
  4. Uncheck the box for “atchk” and click OK.

Related Topics:
Intel AMT Home
Intel Active Management Technology Quick Start Guides
BIOS update issues on Intel AMT systems

This applies to:

Intel® Desktop Board D945GCZ
Intel® Desktop Board D945GNT
Intel® Desktop Board D945GTP
Intel® Desktop Board DB43LD
Intel® Desktop Board DQ35MP
Intel® Desktop Board DQ43AP
Intel® Desktop Board DQ45CB
Intel® Desktop Board DQ45EK
Intel® Desktop Board DQ57TM
Intel® Desktop Board DQ57TML
Intel® Desktop Board DQ67EP
Intel® Desktop Board DQ67OW
Intel® Desktop Board DQ67SW
Intel® Desktop Board DQ77CP
Intel® Desktop Board DQ77KB
Intel® Desktop Board DQ77MK
Intel® Desktop Board DQ87PG
Intel® Desktop Board DQ965GF
Intel® Desktop Board DQ965WC

Solution ID: CS-023665
Last Modified: 17-Jun-2013
Date Created: 13-Nov-2006