Description

You might receive one of the following error messages:

• Error: Hot Key Command (HKCMD) Error
• Error: hkcmd module has encountered a problem and needs to close
• Error: an unknown error occurred in Hot Key Command (HKCMD)

Solution

The Hot Key Command (HKCMD) module is part of the Intel® graphics driver. There could be conflicts between this module and other software installed on the computer, or the module should be reinstalled or updated.

To reinstall or update the HKCMD module, download and install the latest Intel graphics driver for your computer. To check for the latest generic driver available, use the Intel® Driver Update Utility. If this online utility detects a customized computer manufacturer graphics driver, check customized computer manufacturer graphics driver is detected.

As a workaround, you can disable the HKCMD module using the following steps:

1. Save any open files and close all applications.
2. Open the Windows* System Configuration Utility:
   1. Click Start and then on Run.
   2. In the Open box, enter: msconfig.
   3. Click OK.
3. Click Startup.
4. Uncheck the checkbox for the 'hkcmd'.
5. Click OK.
6. Click Restart the computer.

This applies to:

Intel® 82845G Graphics Controller Intel® 82852/82855 Graphics Controller Family Intel® 82865G Graphics and Memory Controller Hub (GMCH) Intel® 82915G/82910GL Express Chipset Family Intel® 82945G Express Chipset Intel® 82946GZ Graphics Controller Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Mobile Intel® 945GM Express Chipset Family Mobile Intel® 965 Express Chipset Family