What is the issue?
We have identified a compatibility issue with Intel® Bluetooth after you install one of the following Microsoft Windows* updates on a Windows 7* system:
You may experience issues with the following:
- Audio streaming/file transfer via Bluetooth® technology
- New Bluetooth® devices can be paired but not functional
- Error message during uninstall or upgrade of Intel® Bluetooth software:
"There is a problem with this Windows Installer Package. A program runs as part of the setup did not finish as expected. Contact your support personnel or package vendor."
How can I resolve the issue?
You can resolve the compatibility issue with new Bluetooth® software, released on Intel® Download Center.
Intel® Bluetooth Software for Windows 7* (19.0.1603) for Intel® Wireless 8260/7265/3165/7260/3160 family.
Intel® Bluetooth Software for Windows 7* 64-bit (17.1.1411.1504) for Intel® Centrino® 6235/2230 family.
Intel® Bluetooth Software for Windows 7* 32-bit (17.1.1411.1504) for Intel® Centrino® 6235/2230 family.
How to install the new version:
Uninstall all Microsoft KB mentioned above. Skip this step if the KB is not installed.
Select the Start button, then select Control Panel.
Select Programs > Programs and Features.
Select View installed updates.
Type the KB number mentioned above into the search box in the top right corner. Select the update you want to remove, then select Uninstall. You may need to reboot.
Uninstall current version of Intel® Bluetooth software.
Select the Start button , then select Control Panel.
Select Programs then Programs and Features.
Right-click Intel® Wireless Bluetooth® and select Change.
The Intel® Bluetooth software Installer launches. Select Next > Remove > Next and follow the instructions. You may need to reboot.
- Download the new Intel® Bluetooth software.
- Install the new Intel® Bluetooth software.
- Reinstall the Microsoft KB as needed.
|Note||If you've uninstalled or don't have the previous version of Intel® Bluetooth Software, you can download and install Intel® Bluetooth software without uninstalling the Microsoft KB.|
If you need assistance, contact Intel Customer Support.
|Bluetooth® technology installation for Intel® PROSet/Wireless Software|
|Identify your Intel® Wireless Adapter and Driver version number|
|Determine if my computer is running Windows* 32-bit or 64-bit OS|
|Microsoft Windows* update FAQ|