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Troubleshooting Intel® Active Management Technology Issues


Last Reviewed: 04-Jan-2017
Article ID: 000005742

Choose the topic below that most closely relates to your problem.


Intel AMT Versions

Version Shipped with: Release date
9.0 Intel® Desktop Board DQ87PG June 2013
8.0 Intel® Desktop Boards DQ77MK, DQ77KB, DQ77CP June 2012
7.0 Intel® Desktop Board DQ67SW, DQ67OW, DQ67EP February 2011
6.0 Intel® Desktop Board DQ57TM, DQ57TML January 2010
5.0 Intel® Desktop Boards DQ45EK, DQ45CB September 2008
3.0 Intel® Desktop Boards DQ35JO, DQ35MP August 2007
2.1 Intel® Desktop Boards DQ965WC, DQ965GF, DQ965CO November 2006
2.0 Intel® Desktop Boards DQ965WC, DQ965GF, DQ965CO September 2006
1.0 Intel® Desktop Boards D945GCZ, D945GTP October 2005
 

Error: WHQL test fails at Intel Active Management SOL–(COM3)
Intel® Desktop Boards that support Intel AMT may fail certain WHQL tests with an error at Intel Active Management SOL–(COM3).

To successfully pass the WHQL tests, make sure you have a serial loopback cable connected to COM1 (some 965 boards have a COM1 pinout—you need to attach a dongle). When prompted that you don’t have COM3 loopback attached, select Ignore.

Disabling the Intel AMT dialog box
By default, when Windows starts on an Intel AMT-enabled system, the following dialog box is displayed.

Intel AMT dialog box

To disable this dialog box:

  1. Click Start > Run
  2. Type msconfig and press enter
  3. Go to the Startup tab
  4. Uncheck the box for “atchk” and click OK.
Related topics
Intel AMT Home
Intel Active Management Technology Quick Start Guides
BIOS update issues on Intel AMT systems