Servisair is a leading global provider of aviation ground services. At Southampton Airport, a busy UK regional aircraft hub, it provides passenger check-in services which include check-in functions and reconciling passengers when boarding. Global IT support company ESP previously supported the Common Use Platform, provided by the airport, to ensure uninterrupted connectivity and maintenance of aging PCs and peripherals. However, ESP engineers had to make regular trips to the airport to repair the PCs and peripherals. Intel designed a remote management solution based on 2nd generation Intel® Core™ i5 vPro™ processors that permitted ESP to manage the services remotely.
CHALLENGES
• End of lifespan: Hardware for Southampton Airport departure control systems was beyond the recommended 3-4 year life span
• Higher costs: To maintain total cost of ownership (TCO) and return on investment (ROI) the refresh cycle needed to be maintained
• Many visits: As a result, the IT service supplier, ESP, had to make multiple visits each week for repairs
• Downtime: Airport staff would frequently experience PC and printer downtime, with the potential for delaying processing of passengers and risking flight delays
Read the full Aviation Service uses 2nd gen Intel® Core™ i5 vPro™ Processors Case Study.
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Servisair is a leading global provider of aviation ground services. At Southampton Airport, a busy UK regional aircraft hub, it provides passenger check-in services which include check-in functions and reconciling passengers when boarding. Global IT support company ESP previously supported the Common Use Platform, provided by the airport, to ensure uninterrupted connectivity and maintenance of aging PCs and peripherals. However, ESP engineers had to make regular trips to the airport to repair the PCs and peripherals. Intel designed a remote management solution based on 2nd generation Intel® Core™ i5 vPro™ processors that permitted ESP to manage the services remotely.
CHALLENGES
• End of lifespan: Hardware for Southampton Airport departure control systems was beyond the recommended 3-4 year life span
• Higher costs: To maintain total cost of ownership (TCO) and return on investment (ROI) the refresh cycle needed to be maintained
• Many visits: As a result, the IT service supplier, ESP, had to make multiple visits each week for repairs
• Downtime: Airport staff would frequently experience PC and printer downtime, with the potential for delaying processing of passengers and risking flight delays
Read the full Aviation Service uses 2nd gen Intel® Core™ i5 vPro™ Processors Case Study.
