Intel® Server Products – Intel® Server System Boot Issues Troubleshooting Wizard

To gather useful information from your server, download the Configuration Utilities for your server.

• Run the System Event Log (SEL) Viewer utility and look for reported errors.
• Run the System Information Retrieve Utility (sysinfo) and look for issues.

We're sorry you were not able to fix the problem by using this troubleshooting wizard. If you have the same issue, or a different issue has occurred, restart the troubleshooter.

Please contact Intel Customer Support for more help.

For the best customer support experience, be ready to provide the following information:

• SA# and serial number
• Exact symptoms of the problem
• What you have already tried

The board might not be getting the power-on signal, the power supply could be insufficient, or there is a ground issue. Unplug the front panel cable from the motherboard, and use a screwdriver to close pins 11 and 13 on the front panel connector.

You can also try the following:

• Change the power cable.
• Use a different power outlet.
• Bypass the UPS, if you are plugged into one.

Remove the power cord from the system for 20 seconds.

Power the system back on, Press F2 to enter the BIOS, and press F9 to reset to factory defaults.

If the issue persists, do a BIOS recovery. You can usually find BIOS recovery files and instructions in the latest Firmware Update Package.

New hardware can require an updated BIOS or firmware to work correctly, or the hardware might not be compatible with your system.

• Update your system, using the latest firmware update package.
• Check the product compatibility list.

For rack systems with multiple PCI and PCIe* riser slots, some slots are not available if only one CPU is installed. To maximize use of riser slots, install two CPUs.

If there are LEDs on the board, but the system does not start, there is a lack of good power to the system.

Try the following:

• Change the power cable.
• Use a different power cable.
• Bypass the UPS, if you are plugged into one.

Try the following, progressing through the steps provided, until your problem is resolved.

1. Check for diagnostic or error messages:
   1. Reboot your system.
   2. Press F2 to enter the BIOS, and change the Quiet Boot option to disabled.
   3. Click Save, Exit, and reboot.
   4. Watch the monitor for diagnostic or error messages.
2. Unplug any add-in cards from the system. Remove all but one processor and one DIMM.
3. Update to the latest firmware from Intel Download Center

If the OS finishes loading, update to the latest firmware and drivers from the Intel Download Center.

If the OS halts or errors during loading, check the OS logs for more information or assistance.

Note: Some older Intel® Server Boards are not compatible with the Intel® Xeon® Processor E5 V2. See the processor compatibility page listings, select your server board, and confirm that your board is compatible.

Some Intel Server Boards might require a BIOS upgrade before installing an Intel® Xeon® Processor E5 V2.

Try the following:

• Use a different monitor and/or video cable.
• If you are using an add-in video card, remove it and use the onboard video connector.
• If your server has multiple video connectors, use a different connector.