Article ID: 000099582 Content Type: Error Messages Last Reviewed: 08/28/2024

Error(18948): Error message received from device: Internal error. (Subcode 0x001A, Info 0x00000000, Location 0x00004000)

Environment

  • Intel® Quartus® Prime Pro Edition
  • BUILT IN - ARTICLE INTRO SECOND COMPONENT
    Description

    When the Quartus® Prime Programmer tool configures a SRAM object file (.sof) to a Stratix® 10 device, an Agilex™ 7 device, or an Agilex™ 5 device, it may fail and issue the following error messages.

    Error(18950): Device has stopped receiving configuration data 
    Error(18948): Error message received from device: Internal error. (Subcode 0x001A, Info 0x00000000, Location 0x00004000) 
    Error(22248): Detected an error during configuration. Refer to the Configuration User Guide for details on debug guidelines. Check the latest Intel Quartus Prime software release for possible fixes. 
    Error(209012): Operation failed

    The error will be issued when all the following conditions are met.

    1. Any of the transceiver tiles are not powered
    2. "set_global_assignment -name PRESERVE_UNUSED_XCVR_CHANNEL ON" or "set_instance_assignment -name PRESERVE_UNUSED_XCVR_CHANNEL ON -to <a pin of an unused transceiver tile>" is used.  
    Resolution

    To avoid the error during configuration in a Stratix® 10 device, an Agilex™ 7 device, or an Agilex™ 5 device, use one of the following measures.

    1. Supply power to all the transceiver tiles
    2. Assign PRESERVE_UNUSED_XCVR_CHANNEL assignment to only the powered transceiver tiles when preserving the unused transceiver tiles is required
    3. Do not use PRESERVE_UNUSED_XCVR_CHANNEL assignment when preserving the unused transceiver tiles is not required 

     

    Related Products

    This article applies to 1 products

    Intel® Stratix® 10 FPGAs and SoC FPGAs