Article ID: 000091855 Content Type: Troubleshooting Last Reviewed: 08/08/2022

Why does the eye width measurement display zero in the Eye Viewer of the F-Tile FGT Transceiver Toolkit in the Intel® Quartus® Prime Pro Edition Software version 22.2 when running in internal serial loopback mode?

Environment

Bug ID: 15011494274

Quartus Edition

Intel® Quartus® Prime Pro Edition

Version Found: 22.2

BUILT IN - ARTICLE INTRO SECOND COMPONENT

Description

Due to a problem with the firmware in the Intel® Agilex™ F-tile devices with the ordering part number (OPN) ending VR0, VR1 or VR2, the results of “eye width time” and “eye width UI” will return a 0 value when trying to run Eye Viewer to measure eye width in internal serial loopback mode.

Resolution

There is no workaround for this problem for devices with OPN ending VR0, VR1 or VR2.
This problem is fixed in newer Intel Agilex F-Tile devices with OPN ending VR3 or AA.

Description
Resolution

Need more help?

Contact support

Give Feedback

Thank you

Disclaimer

¹

All postings and use of the content on this site are subject to Intel.com Terms of Use.

<script>var isTargetEnabled =false;</script>

<script type="text/javascript">
    var cq_tms = {
        
        wa_industry_type: "",
        wa_partner_prog: "",
        wa_subject: "",
        wa_biz_size: "",
        wa_emt_org: "",
        wa_emt_intel: "",
        wa_partner_type: "",
        wa_programidentifier: "psg",
        wa_location: "us",
        wa_language: "en",
        wa_english_title: "000091855",
        wa_content_type: "article",
        wa_intel_platform: "",
        wa_applications: "",
        wa_local: "en_US",
        wa_intel_technology: "",
        wa_system_type: "",
        wa_product_name: "",
        wa_audience: "",
        wa_life_cycle: "",
        wa_cq_url: "/content/www/us/en/support/programmable/articles/000091855.html",
        wa_page_type_micro: "mf-salesforce-article-template",
        wa_env: "prd",
        wa_cq_pub_env: "publish",
        wa_transl_status: "",
        wa_product_id: "",
        wa_software: "",
        wa_reference_design: "",
        wa_codename: "",
        wa_created_date: "1659954641284",
        wa_modified_date: "1659954506317",
        wa_off_time: "1924992000000",
        wa_ownedby: "",
        wa_managedby: "",
        wa_idz_nid : "",
        wa_event_type: "",
        wa_idz_custom_tags: "",
        wa_programming_language: "",
        wa_skill_level: "",
        wa_solution: "",
        wa_product_formFactor: "",
        wa_operating_system: "",
        wa_marketing_products: "",
        wa_ssg_third_party_prod_sys_sol: "",
        wa_upeNamespace: "",
        wa_doc_id:"",
        wa_doc_version:"",
        wa_doc_publishdate:"",
        wa_intel_prd_levels: '[{"level1":{"id":"98836","desc":"intelfpgas"},"productCategory":"rproducts"}]',
        
        wa_secondary_content_type: ""
        
        
        
    };

cq_tms.wa_tms_sync_load = "deferred";
    
    
</script>

<script>
        cq_tms["wa_support_intel_product"] = "rproducts:intelfpgas";
        cq_tms["wa_operating_system"] = "";
        cq_tms["wa_support_article_content_types"] = "troubleshooting";
        cq_tms["wa_salesforce_transl_status"] = "";
    </script>

<script>
INTEL = window.INTEL || {}; INTEL.I18n = window.INTEL.I18n ||{};
INTEL.I18n["category_virtual_assistant.vaContextMessages.exitqueue"] = "Exit Queue";
INTEL.I18n["category_virtual_assistant.vaContextMessages.waitingforliveagent"] = "Waiting for live agent";
INTEL.I18n["geoattributes.articleLocalesForModal"] = "\/cn\/zh\/,\/tw\/zh\/,\/jp\/ja\/,\/kr\/ko\/,\/de\/de\/,\/fr\/fr\/,\/it\/it\/,\/br\/pt\/,\/ru\/ru\/,\/xl\/es\/,\/es\/es\/,\/ca\/fr\/,\/tr\/tr\/,\/th\/th\/,\/vn\/vi\/,\/id\/id\/,\/pl\/pl\/";
INTEL.I18n["support-switch.enableContactIntel"] = "Y";
INTEL.I18n["feedback.delayValue"] = "45";
INTEL.I18n["category_virtual_assistant.vaContextMessages.chattingwithliveagent"] = "Chatting with a live agent";
INTEL.I18n["category_virtual_assistant.vaContextMessages.endChat"] = "End Chat";
</script>

<script type="text/javascript">
    var chatContextObj = {};
    chatContextObj["locale"] = 'en-US';
    chatContextObj["app"] = 'Support';
    chatContextObj["supportProductMap"] = '{"level-1":{"description":"intel-fpgas","id":"98836"}}';
</script>
<script src="/etc.clientlibs/settings/wcm/designs/ver/230126/intel/clientlibs/virtual-assistant.min.js" defer></script>

<script type="text/javascript" src="/content/dam/www/global/wap/tms.sync.js" async></script>

<link rel="stylesheet" href="/etc.clientlibs/settings/wcm/designs/ver/230126/intel/clientlibs/pages/commons-page.min.css" type="text/css"><script src="/etc.clientlibs/settings/wcm/designs/ver/230126/intel/clientlibs/pages/commons-page.min.js" defer></script>

<script>!function(){var e=setInterval(function(){"undefined"!=typeof $CQ&&($CQ(function(){CQ_Analytics.SegmentMgr.loadSegments("/etc/segmentation"),CQ_Analytics.ClientContextUtils.init("/etc/clientcontext/intel",window.location.pathname.substr(0,window.location.pathname.indexOf(".")))}),clearInterval(e))},100)}();</script>

<link rel="preload" as="style" href="/etc.clientlibs/settings/wcm/designs/intel/us/en/css/resources/css/intel.rwd.override.css"/>
<link rel="stylesheet" type="text/css" href="/etc.clientlibs/settings/wcm/designs/intel/us/en/css/resources/css/intel.rwd.override.css"/>