Why can't I configure my Intel® Stratix® 10 device using a .JAM file?

Due to a problem beginning with the Intel® Quartus® Prime Pro software version 17.1, you may not be able to configure an Intel Stratix® 10 device
with a .JAM file. This problem is seen both when using the JAM™ STAPL Player, as well as the Quartus JLI utility to configure the device.

You might see the following failure message when using the Quartus JLI utility:

Error status: Request failed
CONF_DONE pin failed to go high at device #1
No response from device
Exit code = 23... No response from device

To work around this problem, regardless of whether you see the above error, click on the following link to download a patch for Intel® Quartus® Prime Pro software version 17.1.1.

Download patch

This problem is scheduled to be fixed in a future release of the Intel® Quartus® Prime Pro Software.