Article ID: 000074735 Content Type: Troubleshooting Last Reviewed: 10/06/2020

Why does reconfiguration of the Hard Processor System (HPS) over JTAG fail for Intel® Agilex™ and Intel® Stratix® 10 devices after a corrupted bitstream has been loaded through U-boot?

Environment

  • Intel® Quartus® Prime Pro Edition
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    Description

    Due to a known problem in Intel® Quartus® Prime Pro Edition software version 20.3, loading a corrupted bitstream through U-boot on Intel® Agilex™ and Intel® Stratix® 10 devices will create an error state that prevents reconfiguration of the Hard Processing Ssystem (HPS) over JTAG.  You may see the following error messages when attempting to reconfigure the HPS over JTAG with a good bitstream.

     

    Error (18939):  Unexpected error in JTAG server:  JTAG chain broken

    Error (18947):  Device not responding

    Resolution

    If a corrupted HPS bitstream is loaded through U-boot, you can work around this problem by power cycling the device.  This will allow you to successfully reconfigure the HPS over JTAG with a good bitstream.

    This problem is fixed starting with the Intel® Quartus® Prime Pro Edition software version 20.4.

    Related Products

    This article applies to 2 products

    Intel® Agilex™ 7 FPGAs and SoC FPGAs
    Intel® Stratix® 10 SX SoC FPGA

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