Intel Arc B580/B570 Windows lock screen Freeze on Startup or After Sleep Mode

Users with Intel Arc B580/B570 Graphics cards are experiencing complete system freezes during startup on Windows 11 25H2. The freeze occurs at the lock screen, preventing users from entering their password or reaching the desktop.

Affected Driver Versions:

• 32.0.101.8974 and newer

Trigger Condition: The issue is most commonly triggered by the following sequence:

1. System is put into sleep mode
2. System is woken from sleep mode
3. System is shut down or restarted
4. Upon next boot, screen freezes at lock screen

Intel is currently investigating this issue. Please contact Intel Customer Support for more information.

Workaround:

1. Boot into Safe Mode and use DDU (Display Driver Uninstaller) to remove the affected driver.
2. Rollback to driver version 32.0.101.8801 and don't use sleep mode.