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Apex Legends Crashes and Doesn't Load

Content Type: Troubleshooting   |   Article ID: 000102854   |   Last Reviewed: 06/02/2026

Environment

Intel Arc B580, Intel Arc A750, Intel Arc A770

Description

When playing Apex Legends on the most recent graphics drivers for Intel® Arc™ Graphics, the game doesn't load up and seems to crash out of games. The shaders don't seem to load up, which may be a factor in the crashes.

Resolution

Please update the graphics driver to version 101.8824.

If this doesn't resolve the issue, please contact Intel Customer Support.