Terms and Conditions for Intel® Rapid Replacement Service - Complete Policy Guide

Intel® Rapid Replacement Service – Terms and Conditions
Last Updated: October 25, 2025

The Terms and Conditions (“Terms”) herein govern your participation in Intel’s Rapid Replacement Service (“Service”). By requesting, purchasing, or using the Rapid Replacement Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may choose not to use the Service.

1. Service Description

   The Intel® Rapid Replacement Service allows eligible customers to receive a replacement Intel® product (“Replacement Product”) before Intel receives the defective product (“Returned Product”). This Service is designed to minimize downtime by expediting replacement shipments.

2. Eligibility and Availability
   The Service is available only for Intel® boxed retail products covered under Intel’s limited warranty and supported within eligible countries. Customers must provide valid billing and shipping information within the same country. Intel reserves the right to refuse or limit the Service based on product type, warranty status, regional restrictions, or past Service history. For details on identifying boxed versus OEM processors, refer to the Intel® Support Article.
    
3. Customer Responsibilities
   By using this Service, the Customer agrees to:
   • Provide accurate contact, billing, and shipping information.
   • Maintain a valid credit card or payment method for any applicable charges.
   • Return the defective product within 30 calendar days of receiving the Replacement Product using the Intel-supplied prepaid return label.
   • Ensure that the product returned is the same unit for which the replacement was issued.

   Failure to return the defective product within 30 days may result in permanent charges to your credit card.

4. Replacement Shipment and Return Requirements
   • Intel will ship a Replacement Product of equal or better functionality within approximately 48 hours after Service request approval.
   • A prepaid return label will be provided for the defective product (“Returned Product”).
   • Return shipments must include the following information on the outer box:
     • Customer Name
     • Return Address
     • RMA Number

   Intel recommends retaining the carrier tracking number for your records.

5. Service Fee and Payment Authorization
   Participation in the Rapid Replacement Service requires payment of a non-refundable service fee. The service fee amount and any applicable taxes depend on the product type, warranty status, and region, and will be disclosed to the Customer at the time of request or purchase. Intel will temporarily charge the Customer’s valid credit card for the current market value of the Replacement Product plus the applicable
   Intel® Rapid Replacement Service – Terms & Conditions

   Service fee in a single transaction. Upon Intel’s receipt and verification of the Returned Product within 30 days, Intel will refund the Replacement Product value (excluding the service fee) to the same payment method. If Intel does not receive the Returned Product within 30 days, or if the product is found ineligible under Section 6, the temporary charge becomes final and non-refundable.

6. Product Eligibility and Verification
   For processor returns, Intel will inspect the Returned Product to verify eligibility. Refunds will not be issued if the returned processor is identified as: a counterfeit processor, an OEM Tray processor, or an engineering sample. If an OEM Tray processor or engineering sample is returned, it will be sent back to the Customer without refund. For details on identifying boxed versus OEM processors, refer to the Intel® Support Article.
    
7. Title and Risk of Loss
   Title and risk of loss for the Replacement Product pass to the Customer upon Intel’s shipment. Title and risk of loss for the Returned Product remain with the Customer until received by Intel. If the Returned Product is not received within the specified timeframe, the charge for the Replacement Product becomes final.
    
8. Warranty Disclaimer and Limitation of Liability
   Intel provides the Replacement Product under the same limited warranty terms applicable to the original product. Except as expressly stated in these Terms, Intel makes no additional warranties, express or implied, including merchantability or fitness for a particular purpose. Intel’s total liability under this Service shall not exceed the amount paid by the Customer for the Replacement Product and Service Fee. Intel is not liable for indirect, incidental, or consequential damages, or any other damages arising from participation in the Service.
    
9. Termination or Refusal of Service
   Intel may suspend, modify, or terminate this Service at any time. Intel also reserves the right to refuse or revoke participation for misuse, fraud, or violation of these Terms.
    
10. Governing Law and Jurisdiction
    These Terms are governed by and construed in accordance with the laws of the State of Delaware U.S.A. and the United States, without regard to its conflict of law principles. Each party irrevocably agrees the courts of Delaware, U.S.A. will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation. You waive any objection to such choice of law, jurisdiction and venue selection. The parties expressly reject the application of the United Nations Convention on Contracts for the International Sale of Goods.
     
11. Acceptance of Terms
    By requesting, purchasing, or using the Intel® Rapid Replacement Service, you acknowledge and agree to these Terms and any applicable Intel® warranty or return policies referenced herein.