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Error On Chrome* or Edge*: "Sorry, something went wrong while trying to scan"

Content Type: Troubleshooting   |   Article ID: 000102245   |   Last Reviewed: 03/16/2026
Description Resolution Additional information

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

Error On Google Chrome* or Microsoft Edge*: Sorry, something went wrong while trying to scan in the Intel Driver & Support Assistant.

Resolution

Google Chrome* Recommended Steps:

  1. Click the View Site Information icon on the left side of the address bar.
  2. Click the toggle button next to Local Network Access to enable it.
    Chrome LNA
  3. Refresh the page.

Microsoft Edge* Recommended Steps:

  1. Click the View Site Information icon on the left side of the address bar.
  2. Click the Local Network Access drop-down and select Allow to enable it.
  3. Refresh the page

Alternate Recommended Steps

Google Chrome*
  1. Go to Browser Settings.
  2. Click on Privacy and Security.
  3. Navigate to Site Settings.
  4. Scroll down to Permissions.
  5. Select Additional Permissions.
  6. Scroll to the last option, Local Network Access.
  7. Add intel.com under Customized Behaviors.
  8. Once the domain is added under Customized Behaviors, click the three dots next to it and select Allow.
Microsoft Edge*
  1. Go to Browser Settings.
  2. Click Privacy, Search, and Services.
  3. Navigate to Site Permissions.
  4. Select All Permissions.
  5. Scroll to the last option, Local Network Access.
  6. Add intel.com site under Allowed to connect to any device on your local network.

 

Note In some instances where the above does not work, IDSA needs to be reinstalled. 

Additional information

Local Network Access (LNA) is a security feature added in Chrome and Chromium browsers like Microsoft Edge starting with version 142. The new prompt you are seeing to grant access is not due to any change with the Intel Driver & Support Assistant (IDSA) or how it functions. IDSA scans the components and drivers on your PC and recommends updated drivers to install. In order for IDSA to continue functioning as intended, this new permission needs to be enabled. IDSA only collects device information from your PC and does not access anything on your local network. We are committed to protecting your privacy. See our Privacy Notice for more information.

If you prefer not to enable those permissions, you can use a non-Chromium browser, such as Firefox* to run IDSA.

Related Products

This article applies to 1 products.
Intel® Driver & Support Assistant (Intel® DSA)

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