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How to Fix Intel® Graphics Software Installation/Uninstallation Issues

Content Type: Troubleshooting   |   Article ID: 000101782   |   Last Reviewed: 07/15/2026

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

When updating Intel® Graphics drivers, the Intel Graphics Software (IGS) fails to uninstall properly. During the update process, a new version of the software may be installed, but the old version remains, often in a corrupted or partially removed state. Attempting to uninstall it prompts the system to locate a missing file (e.g., C:\Users\user\AppData\Local\Temp\RarSFX0\Resources\Extras\IntelGraphicsSoftware_25.6.1152.1_Release), which no longer exists. Clicking "Cancel" causes the process to hang in a loop, or falsely claim the software was removed, even though it remains listed in Apps & Features.

Resolution

  1. Use DDU to thoroughly remove any remnants of the old driver and application. For guidance, refer to the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
  2. After completing the DDU process, verify whether IGS is still installed.
  3. If IGS is completely uninstalled, proceed to install the latest graphics driver version
  4. During the installation of graphics driver version, ensure that the "Execute a clean installation" checkbox is not selected. Simply click "Start" to begin the installation.

Related Products

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