EseeCloud* App Not Showing CCTV Camera Video Preview on Newer Intel® Graphics Solutions
Content Type: Troubleshooting | Article ID: 000101684 | Last Reviewed: 07/22/2025
When trying to open the preview of a CCTV camera in EseeCloud*, it gets stuck in "Loading" and never loads. Camera feed is never shown. This issue is seen on 12th-generation and newer processors, graphics, and in Intel® Arc™ Discrete Graphics.
Intel is currently investigating this issue. Please contact Intel Customer Support for more information.