Support Knowledge Base

EseeCloud* App Not Showing CCTV Camera Video Preview on Newer Intel® Graphics Solutions

Content Type: Troubleshooting | Article ID: 000101684 | Last Reviewed: 09/29/2025

Description Resolution

Environment

Operating System

Windows 11*

Description

When trying to open the preview of a CCTV camera in EseeCloud*, it gets stuck in "Loading" and never loads. Camera feed is never shown. This issue is seen on 12th-generation and newer processors, graphics, and in Intel® Arc™ Discrete Graphics.

Resolution

A fix for this issue was included in driver 32.0.101.8132. Please download and install this or a newer driver.

Related Products

This article applies to 18 products.

Intel® Arc™ A380 Graphics Intel® Arc™ B570 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Intel® Arc™ A570M Graphics Intel® UHD Graphics for 12th Gen Intel® Processors Intel® UHD Graphics 770 Intel® Arc™ Graphics Intel® Arc™ B580 Graphics Intel® Graphics for Intel® Core™ Ultra processors (Series 2) Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A-Series Graphics Intel® Graphics for Intel® Core™ Ultra processors (Series 1)

Need more help?

Contact support