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Lost Ark Game Freezing or Crashing When Using Intel® Arc™ B580 Graphics

Content Type: Troubleshooting   |   Article ID: 000101658   |   Last Reviewed: 10/26/2026
Description Resolution

Description

Users running Lost Ark on systems with Intel® Arc™ B580 Graphics may experience random game freezes where the screen stops or goes black while audio continues. The issue occurs most frequently during raids or high-activity gameplay moments and persists across multiple driver versions and clean installations.

Resolution

After investigation, Intel has determined this issue is not caused by the graphics driver. The freezing behavior appears to be specific to the Lost Ark game engine and has been reported across multiple GPU brands. Intel recommends the following steps:

  1. Ensure your Intel® Arc™ graphics driver is up to date via Intel® Driver & Support Assistant.
  2. Verify your Lost Ark game files through your game launcher (Steam/Amazon Games).
  3. Contact the Lost Ark / Smilegate support team directly for game-specific assistance, as they are best positioned to address issues within the game engine.

Related Products

This article applies to 139 products.
Intel® Arc™ B-Series Graphics Intel® UHD Graphics Family Intel® Graphics for Intel® Core™ Ultra Series 3 processors Legacy Graphics Intel® Data Center GPU Max 1550 Intel® Arc™ B390 GPU Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ Pro A40 Graphics Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Arc™ 140V GPU Intel® Iris® Plus Graphics 645 Intel® UHD Graphics for 10th Gen Intel® Processors Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ 130V GPU Intel® Iris® Plus Graphics Family Intel® Graphics for Intel® Core™ processors (Series 3) Intel® Arc™ A530M Graphics Intel® UHD Graphics 615 Intel® UHD Graphics 750 Intel® Data Center GPU Max Series Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Data Center GPU Flex Series Intel® UHD Graphics 617 Intel® Arc™ B370 GPU Intel® Arc™ Pro A60 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ Dedicated Graphics Family Intel® UHD Graphics 730 Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Other Graphics Intel® Arc™ A370M Graphics Intel® UHD Graphics for 11th Gen Intel® Processors Data Center GPU Intel® UHD Graphics 770 Intel® Graphics for Intel® Core™ Ultra processors (Series 2) Intel® UHD Graphics 630 Intel® UHD Graphics 710 Intel® Arc™ Pro A60M Graphics Intel® Iris® Pro Graphics Family Intel® UHD Graphics P750 Intel® Data Center GPU Max 1100 Intel® Arc™ Pro B70 Graphics Intel® Arc™ A-Series Graphics Intel® Arc™ A570M Graphics Intel® Arc™ Graphics Intel® Arc™ Pro B60 Graphics Intel® Iris® Xe Dedicated Graphics Family Intel® Arc™ Pro A30M Graphics Intel® Iris® Xe Graphics eligible Intel® Arc™ Pro A50 Graphics Intel® Arc™ A380 Graphics Intel® Graphics Intel® Iris® Plus Graphics 655 Intel® Arc™ Pro B65 Graphics Intel® Arc™ Pro B-Series Graphics Intel® Iris® Xe Graphics Intel® HD Graphics Family Intel® Iris® Xe Graphics Family Intel® Arc™ Pro A-Series Graphics Intel® Arc™ B570 Graphics Processor Graphics Intel® Iris® Xe MAX Graphics Intel® Arc™ B580 Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® Arc™ Pro B50 Graphics Intel® Graphics for Intel® Core™ Ultra processors (Series 1)

Discontinued Products

Graphics Drivers for Intel® 82845G Graphics Controller Intel® HD Graphics 520 Intel® HD Graphics 5500 Intel® Iris® Plus Graphics 640 Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Intel® HD Graphics 4200 Graphics Drivers for Mobile Intel® 965 Express Chipset Family Intel® Iris® Graphics 6100 Graphics Drivers for Intel® Q35 Express Chipset Intel® HD Graphics 4600 Intel® Iris® Pro Graphics 6200 Intel® UHD Graphics 605 Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® G41 Express Chipset Intel® HD Graphics P630 Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® Q45 Express Chipset Intel® HD Graphics 2500 Graphics Drivers for Intel® G31 Express Chipset Intel® HD Graphics 3000 Intel® Data Center GPU Flex 170 Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Intel® UHD Graphics 620 Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Graphics Drivers for Intel® G43 Express Chipset Intel® HD Graphics 510 Graphics Drivers for Intel® G45 Express Chipset Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 5000 Intel® Iris® Pro Graphics 580 Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Intel® HD Graphics 500 Graphics Drivers for Intel® 82815 Graphics Controller Intel® HD Graphics 5300 Intel® HD Graphics 4000 Graphics Drivers for Intel® Q43 Express Chipset Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Intel® UHD Graphics 610 Intel® HD Graphics 6000 Intel® HD Graphics 615 Intel® HD Graphics 630 Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Intel® HD Graphics 4400 Intel® HD Graphics 515 Intel® Iris® Plus Graphics 650 Intel® Data Center GPU Flex 140 Intel® HD Graphics 505 Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Graphics Drivers for Intel® Q33 Express Chipset Intel® Iris® Graphics 550 Graphics Drivers for Intel® 82945G Express Chipset Radeon™ RX Vega M GH Graphics Intel® HD Graphics 610 Intel® Iris® Pro Graphics 5200 Intel® HD Graphics 2000 Graphics Drivers for Intel® G35 Express Chipset Radeon™ RX Vega M GL Graphics Intel® Iris® Graphics Family Intel® HD Graphics 530 Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 620 Graphics Drivers for Intel® B43 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Intel® Graphics Media Accelerator 3600 Series Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics for Previous Generation Intel® Processors

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