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The B580 experiences refresh rate issues upon each startup when multiple monitors are connected with Adapters

Content Type: Troubleshooting   |   Article ID: 000100809   |   Last Reviewed: 07/17/2026

Description

Using the Intel® Arc™ B580 to connect three 1080P monitors, the refresh rates change to 60Hz, even though the monitors support 75Hz, every time the system is rebooted.

The monitors are connected with DP to HDMI cables. Currently I have to turn the monitors off/on again to restore the 75Hz refresh rate.

Resolution

Utilizing display dongles can cause compatibility complications as support could depend on multiple factors.  See the information below for tips on how to resolve:

Using Video Cable Adapters, Splitters and/or Docking Stations in Computers not Manufactured by Intel

Related Products

This article applies to 1 products.