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Telemetry Isn't Working Correctly on Intel® Graphics Software

Content Type: Troubleshooting   |   Article ID: 000100489   |   Last Reviewed: 05/15/2025

Environment

Operating System

Windows® 10*, Windows 11*
AsRock A-Series and B-Series Graphics cards, but may affect other cards.

Description

When accessing the performance tab on the Intel® Graphics Software, the telemetry metrics don't work. They show all values as zero.

Resolution

This issue is not seen in IGS version 25.14.1302.1, which is included in driver 32.0.101.6793. Download and install this or a newer driver.