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Intel® QuickSync (QSV) Isn't Working as Expected on Intel® Arc™ Graphics

Content Type: Troubleshooting   |   Article ID: 000100488   |   Last Reviewed: 04/07/2025

Environment

Operating System

Windows® 10 family

Description

When using QuickSync(QSV) on Intel® Arc™ Graphics, it crashes when trying to use the tool after typical PC usage; it only works when the system has just booted up.

Resolution

A fix for this issue was included in driver 32.0.101.6632. Download and install this or a newer driver.