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System Freezes on BIOS Load Screen with Intel® Arc™ B-Series GPUs

Content Type: Troubleshooting   |   Article ID: 000100195   |   Last Reviewed: 12/13/2024

Description

The BIOS logo screen does not update on some systems with Intel® Arc™ B-Series GPUs. 

Resolution

Intel® Arc™ B-Series GPUs use the PCIE link states L1 and L1-substates to enable low power consumption in idle states. These states are enabled using the system BIOS ASPM settings. Some motherboard system BIOSes do not support these low-power states correctly, resulting in a system hang or freeze at the BIOS screen.

This issue can be resolved by entering the BIOS and turning off the BIOS ASPM settings; doing this will cause the idle power to increase.

If this issue applies to your system, a newer BIOS release may resolve the issue. Please contact your motherboard manufacturer to check if a new BIOS version is available to resolve this issue.

Related Products

This article applies to 3 products.