Support Knowledge Base

Error Message “NMI Activated – System Halted” When Using Some NVMe* Drives

Content Type: Error Messages | Article ID: 000099982 | Last Reviewed: 11/21/2024

Description Resolution Additional information

Environment

NVMe SSDs that support MCTP Intel® Virtual RAID Over CPU (Intel® VROC)

Description

My system freezes with the error message Nmi activated - system halted

Resolution

This may be due to a compatibility issue between SSDs that support the Management Component Transport Protocol (MCTP) and Intel® Virtual RAID on CPU (Intel® VROC)

This error message and a system halt may be encountered if the following conditions are met:

Using NVMe* drives that support MCTP over SMBus/PCIe*, to provide management information, and
VROC / VMD is enabled in the BIOS, and
NVMe* drives are plugged into CPU 1

MCTP Proxy is not compatible with Intel® Virtual RAID on CPU (Intel® VROC) / Intel® Volume Management Device (VMD).

Note

NVMe* drives that do not support MCTP can be used with VROC / VMD enabled without causing an NMI/System Halt.

Additional information

For information on which drives support MCTP, contact the drive manufacturer.

Related Products

This article applies to 12 products.

Intel® Compute Module D50TNP1U Family Intel® Server D50TNP Family Intel® Compute Module D50TNP2U Family Intel® Server System M50CYP2UR Family Intel® Server M50CYP Family Intel® Server System M50CYP1UR Family

Discontinued Products

Intel® Server System D50TNP2MHSTAC Storage Module Intel® Server System D50TNP1MHCRAC Compute Module Intel® Server System D50TNP1MHEVAC Compute Module Intel® Server System D50TNP2MFALAC Acceleration Module Intel® Server System D50TNP2MHSVAC Management Module Intel® Server System D50TNP1MHCRLC Compute Module

Need more help?

Contact support