Crashing When Playing Final Fantasy XIV: Dawntrail with Intel® Arc™ Graphics
Content Type: Troubleshooting | Article ID: 000099834 | Last Reviewed: 07/23/2026
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Environment
Operating System
Windows 11* Family, Windows® 10 family
Description
Experiencing an error message that says, "A Fatal DirectX error has occurred. (11000002)" while playing Final Fantasy XIV: Dawntrail. The crashes and error messages occur randomly and intermittently.
Resolution
Please contact the game developer to report this issue.