Support Knowledge Base

SIM City 4* Deluxe Edition Black Screen upon Launching with Different Intel® Graphics Platforms

Content Type: Troubleshooting | Article ID: 000099346 | Last Reviewed: 10/23/2024

Description Resolution

Environment

Operating System

Windows® 10*, Windows 11*

Description

Just after launching Sim City 4 deluxe edition, the audio plays, but it shows a black screen and some flickering.

This issue appears in 12th-generation processors and newer integrated graphics as well as Intel® Arc Graphics. Issue not seen with 11th generation or older integrated graphics.

Resolution

A fix A fix for this issue was included in driver 32.0.101.6172. Download and install this or a newer driver.

Related Products

This article applies to 19 products.

Intel® Arc™ B-Series Graphics Intel® Arc™ B580 Graphics Intel® Arc™ B570 Graphics Intel® Arc™ A-Series Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A380 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ A370M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A570M Graphics Intel® Arc™ Graphics Intel® Graphics Intel® Iris® Xe Graphics eligible Intel® UHD Graphics for 12th Gen Intel® Processors Intel® UHD Graphics 730 Intel® UHD Graphics 770

Need more help?

Contact support