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Why the Task Manager Is Showing No Activity on Neural Processing Unit

Content Type: Troubleshooting   |   Article ID: 000098500   |   Last Reviewed: 05/29/2024

Description

Despite multitasking with multiple applications, the Neural Processing Unit (NPU) usage in the Task Manager remains at zero percent for a laptop with Intel® Core™ Ultra Processor.

Resolution

Not all applications utilize the NPU, and the applications that utilize the NPU may not necessarily use it all the time.

If you are using an application that use the NPU but are unable to see the NPU activities in the Task Manager, follow the tips below as they may help with your issue.

  • Ensure the NPU driver is updated to the latest version.
  • Make sure the BIOS has the latest version and NPU is enabled in the BIOS.

    Task Manager screenshot

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