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Variable Refresh Rate (VRR) 'Not Supported' in Intel® Arc™ Control

Content Type: Troubleshooting   |   Article ID: 000098241   |   Last Reviewed: 12/24/2024

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

When connecting a monitor that supports Variable Refresh Rate (VRR) via HDMI the application Intel® Arc™ Control shows it as Not supported.

Resolution

Verify the HDMI input on the Display is HDMI 2.1 standard.

The display must also support VESA Adaptive Sync since this is the VRR supported by Intel Arc A-Series / B-Series GPUs.

Once you have verified your display supports the standard, contact your display manufacturer.