Support Knowledge Base

How to Collect Error Logs from an Unsuccessful Driver Installation

Content Type: Error Messages | Article ID: 000098043 | Last Reviewed: 09/05/2024

Description Resolution

Windows® 10*, Windows 11*

Description

Where can I find the log files generated by the driver installer?

At the end of any unsuccessful installation, you will see the option "view log" in the last installer screen to see the installer log.

Additionally, you can manually get them by:

IntelGFX.log is the log file from the installation.

For more information about Graphics Driver Installation, visit our Driver Installation Hub Article.

This article applies to 78 products.

Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Intel® UHD Graphics Family Intel® UHD Graphics for 11th Gen Intel® Processors Intel® UHD Graphics 770 Intel® Graphics for Intel® Core™ Ultra processors (Series 2) Intel® UHD Graphics 630 Intel® UHD Graphics 710 Intel® Arc™ A770 Graphics (16GB) Intel® UHD Graphics P750 Intel® Iris® Pro Graphics Family Intel® Arc™ A350M Graphics Intel® Arc™ A-Series Graphics Intel® Arc™ A570M Graphics Intel® Arc™ Graphics Intel® Arc™ 140V GPU Intel® Iris® Plus Graphics 645 Intel® UHD Graphics for 10th Gen Intel® Processors Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ 130V GPU Intel® Iris® Plus Graphics Family Intel® Arc™ A530M Graphics Intel® Iris® Xe Graphics eligible Intel® UHD Graphics 615 Intel® UHD Graphics 750 Intel® Arc™ A380 Graphics Intel® Graphics Intel® Iris® Plus Graphics 655 Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Iris® Xe Graphics Intel® HD Graphics Family Intel® Iris® Xe Graphics Family Intel® UHD Graphics 617 Intel® Arc™ B570 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ Dedicated Graphics Family Processor Graphics Intel® UHD Graphics 730 Intel® Arc™ B580 Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Graphics for Intel® Core™ Ultra processors (Series 1)

Intel® HD Graphics 5300 Intel® HD Graphics 4000 Intel® HD Graphics 520 Intel® HD Graphics 5500 Intel® Iris® Plus Graphics 640 Intel® HD Graphics 4200 Intel® UHD Graphics 610 Intel® HD Graphics 6000 Intel® HD Graphics 615 Intel® Iris® Graphics 6100 Intel® HD Graphics 630 Intel® HD Graphics 4400 Intel® HD Graphics 515 Intel® Iris® Plus Graphics 650 Intel® HD Graphics 4600 Intel® HD Graphics 505 Intel® Iris® Pro Graphics 6200 Intel® UHD Graphics 605 Intel® Iris® Graphics 550 Intel® HD Graphics P630 Intel® HD Graphics 610 Intel® Iris® Pro Graphics 5200 Intel® HD Graphics 2000 Intel® HD Graphics 2500 Intel® Iris® Graphics Family Intel® HD Graphics 530 Intel® HD Graphics 3000 Intel® HD Graphics 620 Intel® UHD Graphics 620 Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Intel® HD Graphics 510 Intel® HD Graphics 5000 Intel® Iris® Pro Graphics 580 Intel® HD Graphics for Previous Generation Intel® Processors Intel® HD Graphics 500

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