Skip To Main Content
Support Knowledge Base

Can I Request Reinstatement of My Status Level in Intel® Retail Edge Program?

Content Type: Product Information & Documentation   |   Article ID: 000097720   |   Last Reviewed: 12/02/2025

Description

  • RSP failed to complete all the requirements to maintain legend status. Is it possible to reinstate legend status without waiting for a year?
  • Failed to complete the monthly Legend requirements due to illness.
  • Missed training requirement to maintain Master status.

Resolution

Each status level will be downgraded if the requirements have not been met or maintained. For status level reinstatement requests, contact Intel Customer Support and provide a detailed explanation of the reason for the request.

Additional information

  • Any request regarding status level reinstatement must undergo validation. However, there is no guarantee that the request will be granted unless the provided reason is valid.
  • A Legend status user will have their status downgraded if they fail to meet the Quick Poll requirements. Only after completing the 12 Quick Polls and meeting all other requirements can the status be reinstated.
  • The Legend status tally of the monthly requirement of 4 unique trainings differs from the tally of 80 unique trainings within the last 12 months. Users can repeat the same training in different months, yet it will only be counted once among the 80 unique trainings within the last 12 months. For instance, if a user undergoes trainings A, B, C, and D this month, it counts as 4 in the 80 unique trainings in the last 12 months. Subsequently, if the user undertakes trainings D, E, F, and G the next month, it tallies as 3, as part of the 80 unique trainings in the last 12 months. Training D has been taken twice within the last 12 months, so it is not considered unique and is only counted once.