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Alan Wake Crashes to Desktop with Intel® Arc™ Graphics

Content Type: Troubleshooting | Article ID: 000097018 | Last Reviewed: 12/19/2024

Description Resolution

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

When playing Alan Wake the game will randomly freeze and crash to the desktop. There error message "Application blocked from accessing the graphics hardware" might come up or it can crash without out error message.

Resolution

This issue is resolved in the driver version 31.0.101.5074.

Perform a clean driver installation using Display Driver Uninstaller:
1. Uninstall the current driver using Display Driver Uninstaller. Check for How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver instructions.
2. Go to the Download Center and download the latest driver available.
3. While the system is in safe mode, install the driver on the system. Check How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11* for installation instructions.
4. Restart the system.

Related Products

This article applies to 13 products.

Intel® Arc™ A380 Graphics Intel® Arc™ B570 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Intel® Arc™ A570M Graphics Intel® Arc™ B580 Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A-Series Graphics

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