Skip To Main Content
Support Knowledge Base

Blurry Screen on Splashtop* Remote Desktop when Using Intel® Graphics

Content Type: Troubleshooting   |   Article ID: 000096931   |   Last Reviewed: 09/05/2024
Description Resolution

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

The Splashtop remote desktop software's screen appears blurry while in use, but the Windows desktop display is clear.

Resolution

Get the latest Windows update:

  1. Open the Windows Start Menu (button with the Windows logo).
  2. Then click Settings (button with the gear symbol).
  3. Next, click Update & Security.
  4. Then select Install Now or Check for Updates.
  5. Next, wait for the update to be installed.
  6. Finally, click Restart now after the update is installed.

Perform Graphics Driver Clean Installation:

  1. Download and install the latest Intel® Graphics driver.
  2. Follow the Execute a Clean Installation During Driver Installation steps from the article: Clean Installation of Intel® Graphics Drivers in Windows*.

Get the latest BIOS:

  1. Update the BIOS to the latest version. Refer to the motherboard manufacturer for support with BIOS updates.
NoteIf the issue persists, we recommend contacting Splashtop Support for further assistance, as the Splashtop remote desktop software has different types of rendering options. We recommend checking out this Video Rendering Options - Windows Splashtop Business App for more information.

Related Products

This article applies to 128 products.
Other Graphics Radeon™ RX Vega M GH Graphics Radeon™ RX Vega M GL Graphics Intel® Arc™ Dedicated Graphics Family Intel® Arc™ B-Series Graphics Intel® Arc™ B580 Graphics Intel® Arc™ B570 Graphics Intel® Arc™ A-Series Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A380 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ A370M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A570M Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® Arc™ Pro A-Series Graphics Intel® Arc™ Pro A30M Graphics Intel® Arc™ Pro A60 Graphics Intel® Arc™ Pro A50 Graphics Intel® Arc™ Pro A40 Graphics Intel® Arc™ Pro A60M Graphics Intel® Iris® Xe Dedicated Graphics Family Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Iris® Xe MAX Graphics Processor Graphics Intel® Graphics Intel® Graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ Graphics Intel® Arc™ 130V GPU Intel® Arc™ 140V GPU Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® UHD Graphics Family Intel® UHD Graphics 620 Intel® UHD Graphics 605 Intel® UHD Graphics for 12th Gen Intel® Processors Intel® UHD Graphics 630 Intel® UHD Graphics 770 Intel® UHD Graphics 710 Intel® UHD Graphics 617 Intel® UHD Graphics for 10th Gen Intel® Processors Intel® UHD Graphics 730 Intel® UHD Graphics P750 Intel® UHD Graphics 750 Intel® UHD Graphics for 11th Gen Intel® Processors Intel® UHD Graphics 615 Intel® UHD Graphics 610 Intel® Iris® Plus Graphics Family Intel® Iris® Plus Graphics 655 Intel® Iris® Plus Graphics 645 Intel® Iris® Graphics Family Intel® Iris® Graphics 6100 Intel® HD Graphics Family Intel® HD Graphics 510 Intel® HD Graphics for Previous Generation Intel® Processors Intel® HD Graphics 5500 Intel® HD Graphics 6000 Intel® HD Graphics 5300 Intel® HD Graphics 500 Intel® HD Graphics 505 Intel® Iris® Xe Graphics Family Intel® Iris® Xe Graphics eligible Intel® Iris® Xe Graphics Intel® Iris® Pro Graphics Family Intel® Iris® Pro Graphics 6200 Data Center GPU Intel® Data Center GPU Flex Series Intel® Data Center GPU Max Series Intel® Data Center GPU Max 1100 Legacy Graphics

Discontinued Products

Intel® Iris® Plus Graphics 650 Intel® Iris® Plus Graphics 640 Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Intel® Iris® Graphics 550 Intel® HD Graphics 2000 Intel® HD Graphics 3000 Intel® HD Graphics 515 Intel® HD Graphics 520 Intel® HD Graphics 530 Intel® HD Graphics 5000 Intel® HD Graphics 4200 Intel® HD Graphics 4600 Intel® HD Graphics 4400 Intel® HD Graphics 2500 Intel® HD Graphics 4000 Intel® HD Graphics P630 Intel® HD Graphics 630 Intel® HD Graphics 610 Intel® HD Graphics 615 Intel® HD Graphics 620 Intel® Iris® Pro Graphics 5200 Intel® Iris® Pro Graphics 580 Intel® Data Center GPU Flex 140 Intel® Data Center GPU Flex 170 Graphics Drivers for Intel® B43 Express Chipset Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® Q35 Express Chipset Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82815 Graphics Controller Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Mobile Intel® 965 Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Graphics Drivers for Intel® G41 Express Chipset Graphics Drivers for Intel® Q43 Express Chipset Graphics Drivers for Intel® Q45 Express Chipset

Need more help?

Contact support
Contact support