Summary
How to troubleshoot the built-in camera failure after driver update
Description
The laptop's built-in camera stopped working after the driver update.
Resolution
To troubleshoot a built-in camera that stops working after the driver update, follow the steps below:
- Check if Windows* updates are downloaded and installed.
- Check if the built-in camera has a closed lid. If so, open the lid.
- Download and install the laptop's latest firmware or BIOS version.
- Check if the camera driver is up-to-date.
If you have completed all troubleshooting steps and the issue is not resolved, contact the support of the original equipment manufacturer (OEM).