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Intel® Graphics Driver Installer Is Not Showing Up After Self-Extracting Process

Content Type: Troubleshooting   |   Article ID: 000096786   |   Last Reviewed: 11/21/2023
Description Resolution

Environment

Operating System

Windows 11, 64-bit*, Windows® 10, 64-bit*

Description

When installing Intel® Graphics driver after version 31.0.101.4577, the installer will not show up after the self-extracting process.

Resolution

The issue is caused by corruption in Windows Performance Counters.

Use the below method to restore Windows Performance Counters:

  1. Press Windows + S and type CMD.
  2. Click Run as administrator.
  3. Type lodctr /r and press enter.
  4. Install the driver again.

 

If the issue persists, contact Intel® Customer Support for further assistance.

Related Products

This article applies to 25 products.
Intel® Iris® Xe Graphics Intel® Iris® Xe Graphics eligible Intel® UHD Graphics 605 Intel® UHD Graphics 610 Intel® UHD Graphics 615 Intel® UHD Graphics 617 Intel® UHD Graphics 620 Intel® UHD Graphics 630 Intel® UHD Graphics 710 Intel® UHD Graphics 730 Intel® UHD Graphics 750 Intel® UHD Graphics 770 Intel® UHD Graphics P750 Intel® UHD Graphics for 10th Gen Intel® Processors Intel® UHD Graphics for 11th Gen Intel® Processors Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Arc™ A350M Graphics Intel® Arc™ A370M Graphics Intel® Arc™ A380 Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A570M Graphics

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