Article ID: 000096727 Content Type: Troubleshooting Last Reviewed: 06/07/2024

Intel® Arc™ A770 Graphics (16GB) Fans and Lights Stopped Working

Environment

AMD Ryzen 9 5900X 12-Core Processor Intel(R) Arc(TM) A770 Graphics MSI MAG B550 TOMAHAWK MAX WIFI (MS-7C91) OS Name:"Microsoft Windows 11 Home Version:"10.0.22621 Build 22621

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Summary

Troubleshooting for issues related to the fans and lights dying on an Intel® Arc™ card. This issue is currently under investigation.

Description

After a few months of usage, the fans and lights on my Intel® Arc™ A770 Graphics (16GB) stopped working.

Resolution

Stop using your card immediately and contact Intel Customer Support to report this issue.

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