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Screen Randomly Turns Black while Running Visual Studio on System with Intel® Arc™ Graphics

Content Type: Troubleshooting   |   Article ID: 000096419   |   Last Reviewed: 12/19/2024
Description Resolution

Description

When updating to the driver 31.0.101.4644 and now after an hour or two, the screen starts flickering to black whenever the mouse is moved in Visual Studio. A reboot resets the display but the flickering returns. It could be fixed by rolling back the driver to version 31.0.101.3959.

Resolution

  1. Test another monitor with HDR off and on.
  2. Test different ports.
  3. Clean install the graphics driver to the latest version with Display Driver Uninstaller (DDU).
    1. Download Display Driver Uninstaller (DDU) software and extract the file.
    2. Open DDU ****.exe and extract program.
    3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
    4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open the DDU.
    5. Click Close in the Options window.
    6. Select device type to GPU and select device to INTEL.
    7. Click Clean and restart, wait for the software to finish the process, and auto-reboot Windows to normal mode.
  4. Download and install the latest graphics driver on Download Center.
  5. Clean install Windows. For guidance, you can contact Microsoft.

If the issue persists, contact Microsoft since it may be isolated to the computer environment and Visual Code.

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