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The Isle* Shows "DX12 not available" When Playing in Steam

Content Type: Troubleshooting   |   Article ID: 000096376   |   Last Reviewed: 09/11/2024

Environment

Operating System

Windows 11* Family, Windows® 10 family
Intel® Iris® Xe Graphics

Description

Updated the Intel graphics driver but still the game is showing DX12 not available.

Resolution

This game has not officially been released. The issue described seems to be affecting non-Intel GPUs as well.

Here are a set of troubleshooting steps to run "The Isle" game on DirectX 12 mode:

  1. Make sure your system meets or exceeds the game's minimum system requirements
  2. Open Steam client.
  3. Right-click the game.
  4. Select Properties -> General -> Launch options box.
  5. Add the following command line -force-d3d12
  6. Close out the Properties menu.
  7. Launch the game
NoteWe recommend contacting the game developer of The Isle to get further technical assistance or a workaround that they may provide for the issue.

Additional information

It was confirmed that there's a known issue with The Isle game specifically with the DX12. Please refer to the following Steam Community links as a reference:

Related Products

This article applies to 2 products.