Article ID: 000096245 Content Type: Troubleshooting Last Reviewed: 10/11/2023

Image/Shadow Retention on Intel® Graphics

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Summary

The previously closed window's upper toolbar pixel or shadow remains on the screen

Description

If there are temporary or permanent afterimage/image persistence/ghosting shown on your screen this is generally called Image Retention or Screen Burn-in Image. This is due to the characteristics of the materials used to achieve high-definition imaging. Mostly these will go away in a few minutes, but if it doesn't there is a possibility that it is considered a hardware issue/fault.

Resolution

The best way to identify if this is a hardware or a software issue is to check the BIOS menu.

  1. Press F2 during the start to enter BIOS Setup.
    NoteAccessing the BIOS Menu depends on your system manufacturer or OEM. If you are using a branded device/laptop, consult your OEM on how to access BIOS menu.
  2. If the burn-in image is still present, this suggests that the LCD is faulty.
    • If you are using a desktop system, try using another monitor.
      • If the Burn-In image is still present with another monitor, connect the monitors to another system/computer for isolation.
      • If the Burn-In image is still present even when the monitor(s) is connected to another system, contact the monitor manufacturer for further assistance.
      • If the Burn-in image is not present on the monitor when connected to another system/computer, contact Intel Customer Support for further assistance.
    • If you are using a laptop, contact Intel Customer Support for further assistance.
    • If you are using OEM (Branded Laptop/Device), contact your OEM for further assistance.

Related Products

This article applies to 119 products

Intel® Data Center GPU Max Series
Intel® Data Center GPU Max 1100
Intel® Data Center GPU Max 1550