Summary
The previously closed window's upper toolbar pixel or shadow remains on the screen
Description
If there are temporary or permanent afterimage/image persistence/ghosting shown on your screen this is generally called Image Retention or Screen Burn-in Image. This is due to the characteristics of the materials used to achieve high-definition imaging. Mostly these will go away in a few minutes, but if it doesn't there is a possibility that it is considered a hardware issue/fault.
Resolution
The best way to identify if this is a hardware or a software issue is to check the BIOS menu.
- Press F2 during the start to enter BIOS Setup.
Note Accessing the BIOS Menu depends on your system manufacturer or OEM. If you are using a branded device/laptop, consult your OEM on how to access BIOS menu. - If the burn-in image is still present, this suggests that the LCD is faulty.
- If you are using a desktop system, try using another monitor.
- If the Burn-In image is still present with another monitor, connect the monitors to another system/computer for isolation.
- If the Burn-In image is still present even when the monitor(s) is connected to another system, contact the monitor manufacturer for further assistance.
- If the Burn-in image is not present on the monitor when connected to another system/computer, contact Intel Customer Support for further assistance.
- If you are using a laptop, contact Intel Customer Support for further assistance.
- If you are using OEM (Branded Laptop/Device), contact your OEM for further assistance.
- If you are using a desktop system, try using another monitor.