FIFA23* Crashing Mid-Game

Able to play the game for around 15-20 minutes, then suddenly the game crashes to desktop(force closed). Relaunching the game will lead to the same result.

1. Make sure BIOS is updated.
2. Make sure OS is updated.
3. Disable X.M.P Profile inside the BIOS menu.
4. Set the RAM speed/Memory Frequency to Auto/Default.
5. Update the game to the latest patch.
6. Update the Intel Graphics Driver to the latest version
   • Intel® Graphics – Windows DCH Drivers
   • Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows (you can also try the latest Non-WHQL driver)
7. Change in-game settings to low to see if there is any difference.
8. If issue persists after updating the graphics driver (or if the graphics is already updated) perform a clean installation using Display Driver Uninstaller (DDU).
   • Download Display Driver Uninstaller (DDU) software and extract the file.
   • Open DDU ****.exe and run extract program.
   • Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
   • Go to the DDU extract path and double click the Display Driver Uninstaller.exe to open DDU.
   • Click Close in the Options window.
   • Select device type to GPU and select device to INTEL.
   • Click Clean and restart, wait the software to finish the process and auto reboot Windows to the normal mode.

If the issue persists after these steps, please gather the following information and share it with Intel Customer Support.

1. Gather Application logs from Windows Event viewer "Windows Logs"
   • Press the Windows key + R and type in "eventvwr.msc", then click OK to run the Event Viewer.
   • Under Event Viewer (Local) > Windows Logs, select the Application to collect Application Logs.
   • To Save the event log, click Action and select Save All Events As….
   • Save the log file with your desired file name and location.
2. Enable Windows Dump File setting following the instructions.
   • When the game crashes, the dumped files are normally located in the following locations (the location might've been changed prior to running the tool from your end):
     • Small Memory dump - C:\WINDOWS\Minidump directory.
     • The Kernel and Complete Memory Dump - %SystemRoot%MEMORY. DMP.

       Note	The Kernel and Complete Memory Dump are big files (around 2 GB). We would suggest to consider sharing it with us via Google Drive. It is important for us to gather all the information necessary to better understand the problem and eventually provide recommendations.