Article ID: 000096073 Content Type: Troubleshooting Last Reviewed: 08/24/2023

High CPU Usage on Ryzen 3 3100 on AMD Ryzen 3 3100* when Playing Genshin Impact* with Intel® Arc™ A750 Graphics

Environment

Windows® 10 family

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Summary

Recommendation to fix high CPU usage on Ryzen 3 3100 in Genshin Impact

Description

High CPU usage towards Genshin Impact using the Intel ARC A750. Stutters often, 1-5 seconds of freezing. It seems that this occurs specifically for AMD Ryzen 3 3100.

Resolution

Perform a clean installation of Windows. For guidance, contact Microsoft.

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