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Intermittent Audio Caused by Unidentified Issue in Intel Smart Sound Technology

Content Type: Troubleshooting   |   Article ID: 000096037   |   Last Reviewed: 11/05/2026
Description Resolution

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

  • Sound problem
  • Bluetooth problem
  • External USB won’t connect
  • Internal camera won’t work
  • Microphone does not work
  • Speaker does not work

Resolution

There are a few possible reasons why Intel Smart Sound Technology (SST) might not be working. Here are some of the most common causes:

  • Outdated drivers: The SST drivers on your computer might be outdated. You can check for driver updates by going to the website of your computer manufacturer or the website of Intel.
  • Disabled SST: SST might be disabled in the audio settings of your operating system. You can enable SST by going to the audio settings and looking for the SST option.
  • Hardware failure: If your computer's motherboard or processor is defective, it could cause SST to not work.
  • Software conflict: A conflict with another piece of software, such as a sound card driver, could also cause SST to not work.

Here are some additional steps you can check if Intel Smart Sound Technology (SST) isn't working:

  • Make sure that your speakers or headphones are plugged in properly.
  • Check the volume levels on your computer and speakers or headphones.
  • Try using a different audio output device.
  • If you're using a laptop, make sure that the audio jack is not blocked by dust or debris.

If you're still not sure why Intel Smart Sound Technology (SST) isn't working, you can try the following troubleshooting steps:

  1. Check for driver updates.
  2. Enable SST in the audio settings.
  3. Restart your computer.
  4. Uninstall and reinstall the SST drivers.
  5. Update your operating system.

    If you've checked all of these steps and Intel Smart Sound Technology (SST) is still not working, then it's likely that there is a problem with your computer's hardware. You'll need to contact the Original Equipment Manufacturer for assistance.

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