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Display Goes Black When the Intel® Arc™ A750 Graphics Are Connected to a KVM Switch through DisplayPort

Content Type: Compatibility   |   Article ID: 000095952   |   Last Reviewed: 02/29/2024

Environment

Operating System

Windows 11* Family

Description

When the graphics card is connected to a KVM Switch through DisplayPort, the display goes black for 1-2 seconds at least 2 times an hour. If the Windows gaming mode is turned on, the display goes black every 15 sec to 2 minutes.

Resolution

Intel does not recommend using any adapters and can not guarantee that 3rd party products/adapters will work as expected.

If the issue persists, it is possible that the controller does not support the adapter. In that case, please contact the adapter manufacturer for possible workarounds.

Additional information

When connected directly to the monitor, there is no problem with the display.

Related Products

This article applies to 1 products.